Dhiraj Parkash
noida
Summary
Dynamic training professional with extensive experience at I Energizer IT Services Pvt Ltd, specializing in employee training and performance evaluation. Proven track record in enhancing team productivity and fostering a collaborative environment. Skilled in conflict management and task delegation, consistently driving results and improving workforce efficiency.
Overview
16
16
years of professional experience
Work History
Deputy Manager Training
I Energizer IT Services Pvt Ltd
Noida
04.2024 - Current
- Hired and trained new staff to achieve job standards.
- Assisted teammates in accomplishing their goals.
- Organized sessions to discuss performance metrics and outline key priorities.
- Assigned tasks to team members, outlining priorities and objectives.
- Managed cross-functional coordination for efficient operations.
- Evaluated staff performance and delivered consistent feedback.
- Ensured timely task completion and met all deadlines.
Assistant Manager Training
I Energizer IT Services Pvt Ltd
Noida
04.2022 - 03.2024
- Hired and prepared employees to align with job standards.
- Engaged in team meetings to review target progress.
- Conducted training sessions to enhance employee performance.
- Offered guidance and mentorship to recently onboarded employees, sharing expertise in company initiatives.
- Evaluated team performance and offered continuous feedback.
Team Leader Training
I Energizer IT Service Pvt Ltd
Noida
10.2021 - 03.2022
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed comprehensive training materials for new procedures.
- Conducted training sessions for onboarding staff on corporate guidelines.
- Conducted periodic evaluations to gauge team member improvement.
- Conducted training and provided support to enhance team motivation and goal achievement.
- Managed development sessions to boost team expertise.
- Implemented performance-based incentives to drive results.
- Navigated conflict management for sustained positive work atmosphere.
Senior Trainer
I Energizer IT Services Pvt Ltd
Noida
07.2017 - 09.2021
- Conducted training for newly hired employees.
- Defined objectives and requirements for trainees.
- Implemented sessions for new recruits focused on business and regulatory guidelines.
- Monitored training activities to ensure effectiveness.
- Recognized gaps in training and suggested appropriate solutions.
- Assessed training materials developed by instructors and provided actionable feedback.
Trainer
I Energizer IT Service Pvt Ltd
Noida
04.2015 - 03.2017
- Trained newly hired batches.
- Develop training methods and materials.
- Conduct refresh sessions based on the TNIs shared by the Quality Team.
- Assess training needs based on the fortnightly test and call audit data shared by the Quality Team.
Customer Service Executive
I Energizer IT services Pvt Ltd
Noida
03.2009 - 09.2015
- Provide resolution to the customer based on the query.
- Managed and resolved customer feedback effectively.
- Increased customer satisfaction through swift problem-solving.
Team Coordinator
I Energizer IT services Pvt Ltd
Noida
10.2013 - 01.2015
- Provide floor support to OJT.
- Managed Tier 2 support for customer escalations.
- Tracked performance metrics relative to established team objectives.
- Delegated tasks by communicating responsibilities to team members.
Education
Bachelor of Arts -
CCS
MeerutHigh School -
Air Force Senior Secondary School
New DelhiSkills
- Employee training
- Performance evaluation
- Team building
- Task delegation
- Customer service
- Conflict management
- Problem-solving
- Recruiting skills
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager Training
I Energizer IT Services Pvt Ltd
04.2024 - Current
Assistant Manager Training
I Energizer IT Services Pvt Ltd
04.2022 - 03.2024
Team Leader Training
I Energizer IT Service Pvt Ltd
10.2021 - 03.2022
Senior Trainer
I Energizer IT Services Pvt Ltd
07.2017 - 09.2021
Trainer
I Energizer IT Service Pvt Ltd
04.2015 - 03.2017
Team Coordinator
I Energizer IT services Pvt Ltd
10.2013 - 01.2015
Customer Service Executive
I Energizer IT services Pvt Ltd
03.2009 - 09.2015
Bachelor of Arts -
CCS
High School -
Air Force Senior Secondary School
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