Dhiraj Sasane

Client: Synopsys Ind Pvt Ltd

• Installed, configured, and maintained laptops and desktop systems running Windows 11 and other Windows OS versions.
• Provided day-to-day technical support for hardware, software, and OS-related issues for employees, interns, and business users.
• Diagnosed and resolved system performance, connectivity, and basic network issues in a heterogeneous IT environment.
• Supported Microsoft 365 applications, including Outlook troubleshooting for email, profile, and sync issues.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Ensured desktop security, data integrity, and file system protection, following IT security standards.
• Performed routine system maintenance, backups, and assisted with data recovery processes as required.
• Assisted in IT infrastructure projects, system upgrades, and new hardware/software rollouts.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Participated in after-hours support for maintenance, upgrades, and critical issue resolution when required.

Project and Site Support Experience:

• Supported on-site and remote users during system rollouts and upgrades.
• Coordinated with the network, telecom, and security teams for issue resolution.
• Managed loaner laptop preparation, user onboarding, and system handovers.
• Assisted in monitoring tools and site IT operations to ensure smooth business continuity.

• Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
• Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
• Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
• Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
• Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
• Reduced hardware expenses by effectively managing inventory and identifying opportunities for upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
• Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
• Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
• Optimized network performance, ensuring reliable access to resources and services.
• Improved network connectivity, troubleshooting and resolving complex network issues.
• Improved system security by implementing robust antivirus solutions and firewalls.
• Reduced system downtime with proactive maintenance and regular updates.
• Installed, configured and maintained computer systems and network connections.