Open To Work
Dhiraj Kumar
Sales
Mumbai,MH
Summary
Dynamic and results-driven professional with extensive experience at Hotel, excelling in guest services and reservation management. Proven ability to enhance customer satisfaction through effective communication and strong organizational skills. Adept at utilizing reservation systems to streamline operations and resolve guest inquiries promptly, ensuring a seamless experience for all visitors.
Overview
5
5
years of professional experience
Work History
Senior reservation sales associate
Hotel
01.2025 - Current
- Facilitated smooth check-in and check-out processes for guests, enhancing overall guest satisfaction.
- Informed guests about hotel amenities and local attractions, contributing to a memorable stay.
- Addressed guest inquiries and resolved issues promptly and courteously, ensuring positive guest experiences.
Reservation sales associate
Hotel
01.2024 - 01.2025
- Handled incoming calls and addressed inquiries on room availability and rates, ensuring prompt and accurate responses.
- Utilized reservation software to process bookings and update guest information accurately.
- Facilitated guest reservations and provided detailed information on hotel services to enhance guest experience.
- Coordinated with front desk staff to streamline guest check-in and check-out processes, improving overall guest satisfaction.
Trainee
The Leela Palace
Jaipur
08.2021 - 11.2021
- Trained in all four core departments under expert supervision.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservations using property management software effectively.
- Coordinated dining experiences by liaising with kitchen and service staff.
Education
BSc - Hospitality & Hotel Management
IHM Jaipur
Jaipur, Rajasthan01-2023
Skills
- Reservation systems
- Revenue management
- Sales Strategy
- Booking management
- Front desk operations
- Hotel Operation
- Customer relationship management
- Guest services
- Effective Time Management
- Ability to Multitask
- Organizational skills
- Communication skills
Languages
- English
- Hindi
- English
Personal Information
- Father's Name: Mr Ajay Gupta
- Mother's Name: Mrs Anita Gupta
- Date of Birth: 01/28/03
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Senior reservation sales associate
Hotel
01.2025 - Current
Reservation sales associate
Hotel
01.2024 - 01.2025
Trainee
The Leela Palace
08.2021 - 11.2021
BSc - Hospitality & Hotel Management
IHM Jaipur