Dhiren Pradhan
Hyderabad
Summary
Accomplished Relationship Manager with a proven track record at ICICI Bank, excelling in client service operations and relationship management. Leveraged advanced Excel and effective management skills to enhance customer satisfaction and retention. Expert in delivering tailored banking solutions, significantly improving service delivery and resolving complex issues, fostering long-term customer relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI Bank
Hyderabad
11.2022 - 05.2024
- Managed day-to-day operations of the retail banking , ensuring smooth and efficient service delivery.
- Provided high-quality customer service by addressing and resolving inquiries related to accounts, transactions, and banking products.
- Actively handled escalated complaints and irate customers with professionalism, ensuring customer concerns were addressed promptly and effectively.
- Resolved complex customer issues involving account discrepancies, fraud concerns, and technical issues while maintaining a calm demeanor and positive customer relations.
- Delivered tailored banking solutions, including account setup, loans, mortgages, and credit cards, while providing clear explanations of products and services.
- Trained and mentored junior staff on customer service techniques, conflict resolution, and the bank's operational processes.
- Processed financial transactions accurately and efficiently, ensuring compliance with internal policies and regulatory standards.
- Maintained up-to-date knowledge of bank products, services, and promotions to provide informed advice to customers.
- Fostered long-term customer relationships, ensuring customer satisfaction and retention.
Education
MBA - Marketing & Human Resource
Utkal University
Bhubaneswar04-2022
Skills
- Tableau
- Power Point
- Advanced Excel
- Management
- Banking Products
- Client Service Operations
- Relationship Management
Certification
- Insurance Regulatory and Development Authority of India
- Association of Mutual Funds in India
Timeline
Relationship Manager
ICICI Bank
11.2022 - 05.2024
MBA - Marketing & Human Resource
Utkal University
Similar Profiles
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
ABINASH DEKAABINASH DEKA
Relationship Manager at ICICI BankRelationship Manager at ICICI Bank
KISMATA SHARMAKISMATA SHARMA
Deputy Branch Manager at ICICI BankDeputy Branch Manager at ICICI Bank