Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DHIVIYA IRUDAYANATHAN

Chennai

Work Preference

Desired Job Title

Senior AnalystSupport AnalystLead ConsultantSenior QA LeadQA Lead

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid
Location: Chennai, India
Open to relocation: Yes

Important To Me

Work-life balanceCareer advancementWork from home option

Summary

Experienced Quality Assurance and Technical Support Professional with 11 years in Körber WMS (HighJump) and cloud environments. Expertise in L2 application support, incident management, and MS SQL database querying. Skilled in root cause analysis and data extraction, collaborating effectively with Global PMO teams and stakeholders. Background includes quality engineering, API testing, and operational support.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Senior QA Consultant

ETECH IT SOLUTIONS
10.2022 - Current
  • Functioned as an offshore technical anchor, taking ownership of and resolving complex L2 technical support tickets and escalation incidents for Körber WMS and Körber Cloud environments.
  • Led ticket governance by reviewing and re-classifying ticket severity based on business impact, facilitating seamless escalation of code-level issues to core engineering teams.
  • Executed advanced MS SQL queries for database troubleshooting and data extraction, resolving incidents within production and support layers.
  • Perform post-deployment validations and assist with scheduled system deployments based on itemized task lists and release requirements communicated by stakeholders.
  • Utilize MS SQL to extract use-case data into structured Excel/CSV deliverables and build professional PowerPoint presentations for stakeholders and Global PMO capacity planning.
  • Collaborated with Global PMO and onshore counterparts to align support coverage with active warehouse opening schedules and operational timelines.
  • Learn, internalize, and utilize playbook materials to onboard, train, and mentor L2 Support Engineers and QA resources on Körber WMS workflows and technical operations.
  • Combine operational support with AI-assisted QA, chatbot testing, prompt validation, API calls, and end-to-end integration testing across enterprise workflows.

Associate QA Lead / WMS Technical Specialist

CUSTOMER ANALYTICS INDIA PVT LTD
06.2019 - 10.2022
  • Managed QA and technical application support activities for HighJump/Körber WMS implementations, covering inbound, outbound, replenishment, and inventory workflows.
  • Coordinated release validation and system updates, engaging daily with onshore stakeholders and mentoring junior engineers on Körber systems.
  • Performed API testing with Postman and SOAP UI to verify successful integrations between Körber WMS and external interfaces, enhancing system reliability.
  • Managed incident resolution by overseeing technical tickets throughout lifecycle, ensuring timely resolution of all non-code incidents within support layer.
  • Performed backend data validation and database troubleshooting using MS SQL to generate accurate reports and resolve data anomalies.

Senior Software Test Engineer

ASPIRE SYSTEMS
01.2019 - 04.2019
  • Executed functional testing, integration testing, API validation, and backend verification to ensure quality and reliability of WMS and retail domain applications.
  • Utilized SQL queries for backend data verification and defect tracking, enabling timely resolution of issues throughout project lifecycle.
  • Developed scalable software solutions using modern programming languages and frameworks.
  • Collaborated with cross-functional teams to define project requirements and specifications.
  • Mentored junior engineers to enhance coding skills and improve team performance.

Application Support Engineer

ACCENTURE SOLUTIONS PVT LTD
11.2014 - 12.2018
  • Analyzed production issues and provided application support for rapid incident resolution in client-facing, global shift environments.
  • Maintained and updated database schemas, technical support runbooks, functional documentation, and system artifacts to ensure operational integrity.
  • Coordinated daily communications with global clients and onshore project managers to support operational continuity and effective service delivery.

Education

Bachelor of Computer Applications (BCA) -

Shri Shankarlal Sundarbai Shasun Jain College for Women
01-2014

Skills

  • WMS & Cloud Expertise: Körber WMS (HighJump), Körber Cloud Applications, Inbound, Outbound, Replenishment, Inventory Management, Supply Chain Workflows
  • Technical Support & Operations: L2 Technical Support, Incident Management, Ticket Governance, Severity Re-classification, Root Cause Analysis, UK Shift Alignment, Rotational Shifts, Offshore Support
  • Testing & Tools: API Testing (Postman, SOAP UI, Parasoft), Functional, Integration, System, Regression, UAT, UI, AI QA, Chatbot & Prompt Testing
  • Database & Querying: MS SQL Server, Complex Database Queries, Troubleshooting, Data Extraction, Backend Data Validation
  • Deployment & Monitoring: Deployment Validation, Post-Deployment Verification, Visual Debugger, Incident/Alerting Platforms (Servicenow, JIRA, HP ALM)
  • Reporting & Deliverables: MS Excel/CSV Structured Reports, PowerPoint Executive Decks, Technical Documentation, Capacity Planning Support
  • Leadership & Collaboration: Global PMO Alignment, Onboarding, Training, Mentorship, Agile/Scrum Ceremonies, QA & Support Estimations

Certification

  • Warehouse Advantage Certified Professional – Körber Supply Chain
  • Warehouse Advantage Certified Associate – Körber Supply Chain
  • Warehouse Advantage Certified - Replenishment – Körber Supply Chain
  • Warehouse Advantage Certified - Inbound – Körber Supply Chain
  • Warehouse Advantage Certified - Outbound – Körber Supply Chain
  • Agentic AI and Applications – IITM Pravartak (Pursuing)

Timeline

Senior QA Consultant

ETECH IT SOLUTIONS
10.2022 - Current

Associate QA Lead / WMS Technical Specialist

CUSTOMER ANALYTICS INDIA PVT LTD
06.2019 - 10.2022

Senior Software Test Engineer

ASPIRE SYSTEMS
01.2019 - 04.2019

Application Support Engineer

ACCENTURE SOLUTIONS PVT LTD
11.2014 - 12.2018

Bachelor of Computer Applications (BCA) -

Shri Shankarlal Sundarbai Shasun Jain College for Women
DHIVIYA IRUDAYANATHAN