Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Additional Information
Timeline
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Dhivya Bhojan

Dhivya Bhojan

HR Executive
Bengaluru,KA

Summary

Talent Supply Chain Executive with over 6.5years of experience in sourcing and interviewing bench resources for Cognizant Infra Services.

With a total experience of over 10.5years, a dedicated professional who enjoys the challenges and dynamics of technical placements in IT, Engineering,Telecommunications etc. with excellent analytical, organizational and project management skills. Highly motivated with a competitive spirit driven to achieve successful results and create a fulfilling experience for candidates and clients maintaining client/employee relationship.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

WFM Executive

Cognizant Technology Solutions
Bangalore, Karnataka
Oct.2015 - Current
  • Data analytics and key Management Information (MIS)relating to the analysis of the bench (Current & Pipeline),reporting fulfillment & cancellation of open demand.
  • Determining and identifying the Bench resource needs.
  • Sourcing and finding candidates, reviewing application forms/resumes.
  • Determining bottlenecks in the staffing process and supervising the recruiting teams.
  • Worked with internal teams and hiring managers to assist with recruitment efforts.
  • Assisted with both external and internal hiring efforts(internal recruitment meaning assessment of employees for different or more senior roles).
  • Handle staffing escalations and working with talent supply teams to achieve and improve SLA's.
  • Tracking & ensuring progress updates shared in a consistent manner with all business stakeholders.
  • Working closely with CFT, FET and Business Ops team on faster deployment and tracking bench.
  • Work with Delivery heads on demand prioritization.
  • Drive good behavior from business to achieve business targets.
  • Identified future talent needs and proactively recruited and sourced, developed talent pool or social engagements.
  • Implementing strategic training to ensure maximum fulfillment with the most qualified resources from the internal pool.
  • Data Analysis from existing reports and shared inputs for system enhancements for Automation.

Senior Process Executive

Cognizant Technology Solutions - Healthcare BPO – Provider Credentialing
Bangalore, Karnataka
Jan.2013 - Oct.2015
  • Provider Credentialing for Healthcare providers (Physicians) in US.
  • Managed to close 8-10 case files per day.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Conducted primary source verifications such as background checks and board certifications.
  • Obtained NPI numbers for providers and facilities; also updated the same in existing profiles.
  • Enrolled providers and Medicaid, Medicare and private insurance plans.

Process Executive

Infosys BPO Limited - British Telecom
Bangalore, Karnataka
Sep.2011 - Dec.2012
  • Worked with Billing - Query handling Team and assisted in Supervising calls to properly apply customer remittances.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent customers.
  • Exceeded sales goals on Broadband, promoted & facilitated sales.
  • Handled customer escalations & was playing an acting Sales coach role.

Customer Support Representative

First Source Limited - Admiral Group Limited Car Insurance
Bangalore, Karnataka
Aug.2010 - Mar.2011
  • Handled 25 calls per day to address customer inquiries and concerns on their car insurance like add/remove drivers to the insurance papers for a car & explaining Driver's eligibility for insurance.
  • Assisting the Police officials on verification during an instance of accident, theft or fire for the Insured car and also explain the terms & conditions of the claim in brief.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked closely with Quality Control Team to maintain optimum levels of communication to effectively and efficiently complete the calls.

Education

Bachelor of Science - Computer Science

Valliammal College of Women(Chennai University)
Chennai
06.2006 - 03.2009

12th Class

R.V.S. Matriculation Hr Sec School, Sulur
Coimbatore , Tamil Nadu
Jun.2005 - Mar.2006

10th Class

St. John’s Senior Sec School, CBSE Board
Chennai, Tamil Nadu
06.2003 - 03.2004

Skills

    Recruitment

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Interests

Travel, Biking & Driving

Cooking

Listening to Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Road to Upskill – Upskill Program for Bench associates.

Timeline

WFM Executive

Cognizant Technology Solutions
Oct.2015 - Current

Senior Process Executive

Cognizant Technology Solutions - Healthcare BPO – Provider Credentialing
Jan.2013 - Oct.2015

Process Executive

Infosys BPO Limited - British Telecom
Sep.2011 - Dec.2012

Customer Support Representative

First Source Limited - Admiral Group Limited Car Insurance
Aug.2010 - Mar.2011

Bachelor of Science - Computer Science

Valliammal College of Women(Chennai University)
06.2006 - 03.2009

12th Class

R.V.S. Matriculation Hr Sec School, Sulur
Jun.2005 - Mar.2006

10th Class

St. John’s Senior Sec School, CBSE Board
06.2003 - 03.2004

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Dhivya BhojanHR Executive