DHIVYA R
Bangalore
Summary
Results-driven Team Lead and QA professional with 7+ years of experience in operations, quality auditing, and process management within the IT and healthcare domains. Proven ability to manage teams of 25–30 members, ensure SLA compliance, handle client escalations, and improve operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager
TechFi Technologies
07.2025 - 01.2026
- Assistant Manager for a Content Moderation team leading 3 Team Leads and their teams while optimizing operations and reducing costs.
Team Lead
Sagility
08.2023 - 05.2025
- Managed a team of 25–30 members ensuring accuracy, productivity, and SLA adherence.
Benefits Analyst (QA)
Legato Health Technologies
01.2021 - 01.2023
- Performed QA audits, TAT management, and client escalations using JIRA and Salesforce.
Senior Process Consultant
HGS
01.2014 - 01.2017
- Won 'Best Performer' award for 3 consecutive months.
Education
B.Sc. - Computer Science
Shree Raghavendra Arts & Science College
Skills
QA & Audit
JIRA
Salesforce
Confluence
Advanced Excel
MS PowerPoint
BO and BPD Testing
Workforce Management
Issue Tracking and Testing through JIRA
Power BI
Slack
Certification
Power BI Through Advanced Excel certified
Accomplishments
- Won 'Best Performer' award for 3 consecutive months.
- Supported peer-to-peer audit during ramp-up and moved to QA support.
- Successfully led team transitions ensuring high performance and client satisfaction.
Timeline
Assistant Manager
TechFi Technologies
07.2025 - 01.2026
Team Lead
Sagility
08.2023 - 05.2025
Benefits Analyst (QA)
Legato Health Technologies
01.2021 - 01.2023
Senior Process Consultant
HGS
01.2014 - 01.2017
B.Sc. - Computer Science
Shree Raghavendra Arts & Science College