Dhivya N Gopinath

Responsibilities/Tasks:

• Managed complete billing process from invoice generation to payment collection, including invoice validation and discrepancy resolution.
• Managed subscription setup activation and Freshworks product add-on invoicing.
• Reviewed contracts and subscription order forms to generate daily accurate invoices.
• Followed up with stakeholders on missing information to ensure timely invoicing.
• Identified payment barriers early and coordinated dispute resolution with stakeholders to maintain cash flow.
• Investigated billing errors across finance, sales, and customer success for fixes.
• Assisted month-on-month revenue through deal processing and related billing.
• Supported month-end and close tasks for reporting and management information systems.
• Responded to billing questions within agreed turnaround times for clarity.
• Reviewed aged receivables and escalated potential bad debts to facilitate write-off coordination.
• Processed customer queries via email, phone, and tickets for first-time-right resolution.
• Maintained documentation of billing transactions and communication trails for audit.
• Executed administrative tasks to support billing operations and collections. supporting billing operations and collections.

Responsibilities/Tasks: Accounts Receivable:

• Analyzing large volumes of transactional data to ensure billing accuracy and effective account management.
• Ensuring accurate and timely invoicing in compliance with company policies and statutory requirements.
• Managed retail receivables, billing, and customer account activities to ensure financial accuracy.
• Monitoring customer accounts, do knock off, AR/AP, Ageing and reconcile outstanding balances, and follow up on receivables.
• Coordinated with internal teams and customers to facilitate effective account management.
• Maintained billing records and resolved billing-related queries to enhance customer satisfaction.

Responsibilities/Tasks: Accounts Receivable: (For Domestic and Fifteen International Regions)

• Cash Application Processing on day-to-day basis, following daily TAT. Downloading Bank Statement for each region and track all receivable in monthly reporting workbook.
• Customer Invoice closing - settling invoices with receivables, partial adjustments, prepayments receivables.
• Unallocated Receivables closings within month end closing
• AR Aged-collections follow ups with internal departments - credit collections team, parts team and sales team.
• Sales Credit/Rebate accrual entries and balance reporting.
• Intercompany Transactions.
• Identifying Bank- Charges, Interest, Discounts, Letter of Credit and Withholding TAX are moved into appropriate GL codes and Business operating units and company codes.
• Reviewed and reconciled general ledger accounts for monthly and year-end reports.

Responsibilities/Tasks: Accounts Receivable: (For Prime and its subsidiaries)

• Creating Customer Master Data (Entering Client details,budget allocating based on Contracts)
• Billing/Invoicing clients for services provided and submitted invoices based upon established accounts receivable schedules and terms. Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Cash Application for customers and non customers ( Cheque and EFT payments received are entered and settled with invoices with help of bank remittance). Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Bank Reconciliation (Matching bank statements and companies statements)
• Weekly and Monthly reporting (Work In Progress, AR Aged, Consolidated reports)

Responsibilities/Tasks: Accounts Payable and Accounts Receivable

• Creating journals- Bills and Adjustments (AP) , Sales Representative Commission calculation. Cheque and Payments (AR), Customer Credit Insurance (trade receivables)
• Creating sales orders as per requirement and entering purchase orders received.
• Inventory Management (Tracking and keeping tabs with warehouse)
• Bank Reconciliation (Matching records of bank and companies inflow and outflow)
• Collections- calling and emailing for payments.
• Weekly/ Monthly reporting (AR Aged, Commission, Inventory)

Responsibilities/Tasks: Accounts Receivable(Order to Cash)

• Verifying and Posting Invoices. Invoices verified are processed sent for receivable payments.
• Validated requests for accuracy before processing and inputting details.
• Monitoring correct details documented in SAP tool and JD Edwards Oracle tool.
• Established customer master data and organized supporting documentation.
• Maintained trade activities and pricing while uploading reports into REX and Noveo.

Responsibilities/Tasks: Accounts Receivable: (Receivables Processing)

• Responsible for processing Retail Cheque for U.S.Based bank.
• Monitor ATM and Mobile Deposit Cheque.
• Review various Depository Cheque.
• Verify data which is encoded by software and quality of check image uploaded to Software.