Dhritiman Chakraborty

Client Management & Business Development

• Generated revenue from existing clients through consistent follow-ups, relationship building, and requirement understanding.
• Revived inactive/old clients, converting dormant accounts into active revenue streams.
• Acquired & converted new leads into business opportunities, contributing to overall sales growth.
• Acted as a Key Account Manager for major cients , ensuring service satisfaction, issue resolution and long yerm retention.

Sales Execution & Revenue Growth

• Achieved monthly/quarterly sales targets through strategic planning & structured client engagement.
• Prepared quotations, proposals and pricing based on client requirements and company policies.
• Maintained accurate sales records, reports & CRM updates.
• Achieved sales growth by implementing effective cost-cutting measures through accurate costing analysis.
• Utilised knowledge of basic accounting to basic accounting to optimise pricing and improve profit margins.
• Applied understanding of GST to ensure correct tax calculation.
• Managed and processed credit notes efficiently to maintain accurate financial documentation.

Marketing & Lead Generation

• Supported marketing activities such as email campaigns, market research, competitor analysis and promotional comunication.
• Identified potential business opportunities through market trends and customer behaviour insights.
• Skilled in setting market strategies using SWOT, PESTEL and deep market understanding through 7P's & 4C's.
• Conducted market research,competitor analysis and supported marketing activities.

Logistics & Operations Management (Supply Chain Management)

• Management end-to-end logistics opeations, ensuring timely delivery,coordination and execution.
• Handled domestic & international logistics operations, including CIF, D/A, EX-Works terms, by understanding and executing all related terms & conditions.
• Experience with cycle counting , stock rotation(FIFO/LIFO), and audits.
• Knowledge of air, sea, road and rail transport logistics.
• Familiarity with customs clearnce, HS Codes and Incoterms.
• Experince optimizing delivery routes to save fuel, time & economy.
• Experience negotiating rates with carriers and 3rd Party Logistics (3PL) providers.
• Knowledge of OHSA, HSE or Hazmat.
• Ability to resolve sudden supply chain disruptions or shipping delays.
• Coordinating effectively between warehouse staff, sales team and cleints.

Relationship Management.

• Maintained strong relationships with customers hrough proactive communication & problem solving.
• Ensured highcustomer satisfaction by addressing concerns and ensuring timely support.
• Built trust with clients, contributing repeat business ad referrals.

Communication & Soft Skills

• Strong Verbal and written communication skills for client meetings, presentations and follow-ups.
• Negotiation Skilss to close deals and handle pricing discussions.
• Time management (AHT), multitasking and attention to detail in daily operations.

Tools & Technicals Skills

• Proficiency in CRM tools, MS Excel, Powerpoint, MS Word.
• Knowledge of basic sales metrics, forecasting and pipeline management.
• Proficiency in AI tools.

Client Management & Business Development

• Succesfully handled a client database.
• Generated revenue from existing clients through consistnt follow-ups, relationship building & requirement understanding.

Product Support Trainee & Revenue Growth

• Achieved monthly/quarterly sales targets through strategic planning and structured client engagement.
• Prepared quotations, proposals and pricing based on clients requirements and company policies.
• Maintained accurate sales records, reports & CRM updates.
• Being an engineer, troubleshoot equipmet issues and advised clients with the most suitable technical solutions.
• Managed & processed credit notes efficiently to maintain accurate financial documentation.

Relationship Management

• Maintained strong relationships with customers thorugh proactive communication and problem solving.
• Ensured high customer satisfaction by addressing concerns and ensuring timely support.
• Built trust with clients, contributing to repeat business and referrals.

Communication & Soft Skils

• Strong verbal and written communication skills for client meetings, presentations and follow-ups.
• Negotiation skills to close deals and handle pricing discussions.
• Time management (AHT), multitasting and attention to detail in daily operations.

Tools & Technicals Skills

• Proficiency in CRM tools, MS Excel, Power Point, Email Drafting and reporting.
• Knowledge of basic sales metrics, forecastings and pipeline management.
• Proficiency in using AI.

• Identified hazards and risks within workshop environments and proposed effective mitigation strategies to ensure a safe working environment.
• Streamlined workflow by developing methods to efficiently locaate and retrieve assembled engine parts from storage racks and trolleys.
• Optimized operational processes during engine drop-over conveyor stages through improved part handling techniques.
• Demosntrated strong commitment to workplace safety and operational efficiency as an internship trainee,
• Gained comprehensive understanding of work procedures and job roles across the company's plant, strengthening the engineering knowledge.
• Enhanced engineering skills through hands-on, real world industrial experience.
• Implemented safety improvements and workflow optimization solutions that contributed to better operational efficiency.