DHRUBA NARAYAN GHOSH
Priority Banker
KOLKATA
Summary
To possess a challenging and growth oriented career in an organization where I can impart all my skills for the mutual benefit of the organization and myself.
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Overview
17
17
years of professional experience
Work History
Priority Relationship Manager
Axis Bank Ltd.
Hooghly
05.2023 - Current
- Being a Priority Relationship Manager, I have to manage Retail Branch Banking, Retail Assets, Retail Remittance, Insurance (Life & Health), AML, Customer Visits, Profiling, Cross Selling, Customer Retention, Team Work.
PB Authorizer
HDFC Bank Limited
Kolkata
07.2018 - 04.2023
- Virtual Relationship Manager: Manage portfolio HNW customer's request, queries and complaints, Promote banking products to the customers and educate them about benefits, Manage and follow up on the team to ensure daily productivity is always above required criteria, Ensure 100% Customer satisfaction by giving them proper solution, Manage daily reports in MIS & analytics in CRM then submit to the senior management at day end, Analysis of customer's requirements to provide proper product and solution, Ensure all the key hygiene parameters are always maintained in the team, Cross selling all banking products to the customers.
Associate Manager (Sales)
Max Life Insurance Co. Ltd
11.2016 - 06.2018
- Handle Chanel partner of Axis Bank Ltd., Managed partner's customers & sourcing the business through the Branch Employee & Self also, Given the Product Training to the Branch Employee & activate all the Employees, Maintaining Business MIS day Basis to improve the Business.
OFFICER grade
ICICI Bank Ltd
06.2011 - 05.2015
- Maintaining good customer service despite of high footfalls maintained and focused on the operations, branch growth and developed in terms of cash handling and complaint resolution, which was successfully done by acquiring NTB (new to bank) relationships, bringing fresh funds, increased book size in terms of casa (current account, savings account), and generated profitability in the last financial year for the bank, Responsibility to open CASA Account, Focused on value build up and funding of newly acquired accounts, Expertise developing procedures, service standards and operational policies, planning & Implementing effective control measures to increase the productivity as a whole, Revenue Generated for the Bank
- Generate Asset lead like, (Home Loan, Auto Loan, Business Loan, Personal Loan, Jewel Loan) etc.
Sr. Sales Officer
TATA AIG Life Insurance Co. Ltd.
Kolkata
01.2009 - 01.2011
- Handel Chanel partner of United Bank of India, Managed partner's customers & sourcing the business through the Branch Employee & Self also.
Sr. Sales Executive
IDBI Bank (IDBI Intech Ltd)
Kolkata
01.2007 - 01.2009
- Responsibility to open CASA Account, Focused on value build up and funding of newly acquired accounts, Sourcing LI & GI also.
Education
B.Com ( Hons )
Calcutta University
HIGHER SECONDARY
West Bengal Council of Higher Secondary Education
MADHYAMIK
West Bengal Board of Secondary Education
Skills
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Technical Skills - Application Software
Microsoft office, Adobe Photoshop
Personal Information
- Date of Birth: 07/12/1981
- Gender: MALE
Timeline
Priority Relationship Manager
Axis Bank Ltd.
05.2023 - Current
PB Authorizer
HDFC Bank Limited
07.2018 - 04.2023
Associate Manager (Sales)
Max Life Insurance Co. Ltd
11.2016 - 06.2018
OFFICER grade
ICICI Bank Ltd
06.2011 - 05.2015
Sr. Sales Officer
TATA AIG Life Insurance Co. Ltd.
01.2009 - 01.2011
Sr. Sales Executive
IDBI Bank (IDBI Intech Ltd)
01.2007 - 01.2009
B.Com ( Hons )
Calcutta University
HIGHER SECONDARY
West Bengal Council of Higher Secondary Education
MADHYAMIK
West Bengal Board of Secondary Education
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