BirchStreet
Dhruv Chopra
Associate Director/ HOD- Project Management
New Delhi
Summary
Professional SaaS Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Offering 6 years of proven success adapting to Project management roles and 15 yrs. of total work experience. Highly adaptable and focused with multitasking, problem-solving and organizational abilities. Adept at learning new tasks quickly to maximize project contributions. Consistent track record for exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Associate Director
Garg Data Information Pvt. Ltd. (BirchStreet Systems)
Noida
2022.10 - Current
- Led teams of up to 16 personnel, supervising daily performance as well as training and improvement plans.
- Assisted senior leadership in managing all aspects of operations.
- Ensure to follow the complete Project cycle: - Project Initiation and Planning; Project Execution; Monitoring and Control; Project Closure
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Ensuring that the set PMO Standards are implemented.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Project Manager
Garg Data Information Pvt. Ltd. (BirchStreet Systems)
Noida
2021.08 - 2022.10
- Partnered with project team members to lead the project, identify and quickly address problems.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Coordinated with cross-functional teams to determine timely delivery and compliance of project requirements.
- Established and managed change management processes to fulfill successful project transitions.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Updated Stake Holders on progress and roadblocks.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Project Manager
Garg Data Information Pvt. Ltd (BirchStreet Systems)
2017.01 - 2021.08
Duty Manager
Radisson Hotel
Noida
2016.11 - 2017.04
Centre/ Operations Manager
Corporatedge Premium Serviced
Gurgaon
2016.02 - 2016.11
Lobby Manager
The Park Hotel
New Delhi
2015.01 - 2016.01
Lobby Manager
Hilton Hotels Worldwide
Gurgaon
2013.02 - 2015.01
Front Office Executive
Hilton Hotels Worldwide
Gurgaon
2011.12 - 2013.02
Front Office Executive
Starwood Hotels
2010.12 - 2011.11
Front Office Associate
Ibis Hotel Gurgaon
Gurgaon
2008.03 - 2010.11
Education
Bachelor of Science - Hospitality and Tourism Management
Institute International Management And Technology, Oxford Brookes University
Gurgaon 2004.05 - 2008.05
12th Grade - Commerce
Delhi Public School
New Delhi 2003.04 - 2004.03
10th Grade - Commerce
Delhi Public School
New Delhi 2001.04 - 2002.03
Skills
Project Management
Accomplishments
- New Client on boarding and setups,
- Existing client with new properties being added,
- Migration Projects,
- Existing clients with new modules,
- Internal Projects for Team Development, and
- Internal Projects for Business Process Improvement [New product development]
1. Have completed projects worth 1Mn$ + until date within various parts of the Hospitality sector i.e. Hotels, Casinos, Water Parks etc. Have successfully completed various types of projects i.e.: -
2. Awarded Employee of the Quarter - July 2020 – September 2020
3. Awarded Employee of the Quarter - October 2021 – December 2021
Software
JIRA
Google SmartSheets
MS Office
Timeline
Associate Director
Garg Data Information Pvt. Ltd. (BirchStreet Systems)
2022.10 - Current
Senior Project Manager
Garg Data Information Pvt. Ltd. (BirchStreet Systems)
2021.08 - 2022.10
Project Manager
Garg Data Information Pvt. Ltd (BirchStreet Systems)
2017.01 - 2021.08
Duty Manager
Radisson Hotel
2016.11 - 2017.04
Centre/ Operations Manager
Corporatedge Premium Serviced
2016.02 - 2016.11
Lobby Manager
The Park Hotel
2015.01 - 2016.01
Lobby Manager
Hilton Hotels Worldwide
2013.02 - 2015.01
Front Office Executive
Hilton Hotels Worldwide
2011.12 - 2013.02
Front Office Executive
Starwood Hotels
2010.12 - 2011.11
Front Office Associate
Ibis Hotel Gurgaon
2008.03 - 2010.11
Bachelor of Science - Hospitality and Tourism Management
Institute International Management And Technology, Oxford Brookes University
2004.05 - 2008.05
12th Grade - Commerce
Delhi Public School
2003.04 - 2004.03
10th Grade - Commerce
Delhi Public School
2001.04 - 2002.03
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