MBA - Operations
Narsee Monjee Institute of Management Studies
01.2024 - Current
Dhruv Gupta
Analyst
New Delhi,DL
Timeline
Analyst-Global New A/c's Consumer (INDIA Market)
American Express
06.2018 - Current
Sales Officer
HDFC Bank
06.2017 - 06.2018
Purchase Executive
Accurate International
06.2015 - 01.2017
BBA - General
Jagan Institute of Management Studies
05.2013 - 05.2016
High School Diploma -
Bhatnagar International School
Analyst-Global New A/c's Corp (INDIA Market)
American Express
Analyst-Anti Money Laundering (CANADA Market)
American Express
Analyst-Frauds Disuptes (USA Market)
American Express
Analyst-KYC Remediation (FRANCE Market)
American Express
Work Preference
Work Type
Full TimeWork History
Analyst-Global New A/c's Corp (INDIA Market)
American Express
- Involved in reviewing & decisioning of existing & new credit and charge card accounts according to the established policies & procedures of American Express and RBI.
- Handling and performing timely processing of corporate card applications submitted by sales team.
- Reviewing and resolving doubts incurred by customers or sales team.
Analyst-Anti Money Laundering (CANADA Market)
American Express
- Performing the due diligence on new clients & requesting the KYC information and documentation.
- Review and verification of received documentation and making and analytical risk assessment of new clients and decisioning accounts if they satisfy AML requirements and policies.
Analyst-Frauds Disuptes (USA Market)
American Express
- Handling and performing various checks to identify the dispute raised by merchant or customer.
- Reviewing and analyzing various documents submitted by merchants and customers and to perform chargeback incase the dispute is raised within correct parameters.
Analyst-KYC Remediation (FRANCE Market)
American Express
- Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory and KYC requirements.
- Responsible for cleaning and updating customer's KYC data to ensure compliance with the latest regulations & performing KYC due diligence.
Analyst-Global New A/c's Consumer (INDIA Market)
American Express
06.2018 - Current
- Expertise in Fraud Review Cases (Suspect Worklist) and have thorough knowledge of Risk rules and CIBIL functioning.
- Underlining risk and control assessment for all the risk processes
- Involved in reviewing & decisioning of existing & new credit and charge card accounts according to the established policies & procedures of American Express and RBI.
Initiated process improvements by identifying service delivery gaps, offered solutions and successfully implemented ideas to enhance American Express products and services. - Excellent knowledge of end to end processes in Global New Accounts operations area and partner departments as well as the customer journey.
Assist audit, Internal & Compliance functions at the times of Audit to ensure all the control issues are identified and addressed. - Adhere to underwriting standards as defined by the bank, quality and compliance guidelines and provide ongoing feedback to Risk/New Accounts team with regard to application quality and any other trends.
Sales Officer
HDFC Bank
06.2017 - 06.2018
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Conducting calls, developing accounts and building rapport with clients and closing sales.
- Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
Purchase Executive
Accurate International
06.2015 - 01.2017
- Built strong relationships with vendors and internal stakeholders to enhance procurement collaboration and service levels.
- Managed purchasing activities including supplier selection, PO(purchase order) processing, and delivery tracking to ensure uninterrupted supply of goods and services.
- Supported sales negotiations by providing cost analysis and margin insights, strengthening pricing strategies during client discussions.
- Keeping track of what’s in stock and making sure we don’t run out or over-order.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Education
MBA - Operations
Narsee Monjee Institute of Management Studies
Mumbai 01.2024 - Current
BBA - General
Jagan Institute of Management Studies
Delhi 05.2013 - 05.2016
High School Diploma -
Bhatnagar International School
DelhiSkills
- Forecasting ability
- Collaborative Skills
- Research Skills
- Communication Skills
- Proficient in Excel and PowerPoint
- Attention to Details
- Client/Customer interaction skills
- Flexible and adaptable
- Team player
- Motivated and disciplined
- Reliable and professional
- Procurement & Sourcing
- Contract Negotiation & Management
Summary
A highly organized and multi-tasking detail-oriented individual with over 7+ years of overall experience in credit card operations, risk rules ,customer journey in card processing, sales and procurement management A committed worker along with recipient of several awards, has also demonstrated Mentoring and Coaching skills with the ability in working efficiently in a Team environment by remaining calm through stressful/ changing circumstances, sustained over time.