Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Generic

Dhruv Gupta

Analyst
New Delhi,DL

Timeline

MBA - Operations

Narsee Monjee Institute of Management Studies
01.2024 - Current

Analyst-Global New A/c's Consumer (INDIA Market)

American Express
06.2018 - Current

Sales Officer

HDFC Bank
06.2017 - 06.2018

Purchase Executive

Accurate International
06.2015 - 01.2017

BBA - General

Jagan Institute of Management Studies
05.2013 - 05.2016

High School Diploma -

Bhatnagar International School

Analyst-Global New A/c's Corp (INDIA Market)

American Express

Analyst-Anti Money Laundering (CANADA Market)

American Express

Analyst-Frauds Disuptes (USA Market)

American Express

Analyst-KYC Remediation (FRANCE Market)

American Express

Work Preference

Work Type

Full Time

Work History

Analyst-Global New A/c's Corp (INDIA Market)

American Express
  • Involved in reviewing & decisioning of existing & new credit and charge card accounts according to the established policies & procedures of American Express and RBI.
  • Handling and performing timely processing of corporate card applications submitted by sales team.
  • Reviewing and resolving doubts incurred by customers or sales team.

Analyst-Anti Money Laundering (CANADA Market)

American Express
  • Performing the due diligence on new clients & requesting the KYC information and documentation.
  • Review and verification of received documentation and making and analytical risk assessment of new clients and decisioning accounts if they satisfy AML requirements and policies.

Analyst-Frauds Disuptes (USA Market)

American Express
  • Handling and performing various checks to identify the dispute raised by merchant or customer.
  • Reviewing and analyzing various documents submitted by merchants and customers and to perform chargeback incase the dispute is raised within correct parameters.

Analyst-KYC Remediation (FRANCE Market)

American Express
  • Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory and KYC requirements.
  • Responsible for cleaning and updating customer's KYC data to ensure compliance with the latest regulations & performing KYC due diligence.

Analyst-Global New A/c's Consumer (INDIA Market)

American Express
06.2018 - Current
  • Expertise in Fraud Review Cases (Suspect Worklist) and have thorough knowledge of Risk rules and CIBIL functioning.
  • Underlining risk and control assessment for all the risk processes
  • Involved in reviewing & decisioning of existing & new credit and charge card accounts according to the established policies & procedures of American Express and RBI.
    Initiated process improvements by identifying service delivery gaps, offered solutions and successfully implemented ideas to enhance American Express products and services.
  • Excellent knowledge of end to end processes in Global New Accounts operations area and partner departments as well as the customer journey.
    Assist audit, Internal & Compliance functions at the times of Audit to ensure all the control issues are identified and addressed.
  • Adhere to underwriting standards as defined by the bank, quality and compliance guidelines and provide ongoing feedback to Risk/New Accounts team with regard to application quality and any other trends.

Sales Officer

HDFC Bank
06.2017 - 06.2018
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Conducting calls, developing accounts and building rapport with clients and closing sales.
  • Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
  • Maintained excellent client relationships by providing excellent customer service and proactively solving issues.

Purchase Executive

Accurate International
06.2015 - 01.2017
  • Built strong relationships with vendors and internal stakeholders to enhance procurement collaboration and service levels.
  • Managed purchasing activities including supplier selection, PO(purchase order) processing, and delivery tracking to ensure uninterrupted supply of goods and services.
  • Supported sales negotiations by providing cost analysis and margin insights, strengthening pricing strategies during client discussions.
  • Keeping track of what’s in stock and making sure we don’t run out or over-order.
  • Maintained excellent client relationships by providing excellent customer service and proactively solving issues.

Overview

2026
2026
years of professional experience
5
5
years of post-secondary education

Education

MBA - Operations

Narsee Monjee Institute of Management Studies
Mumbai
01.2024 - Current

BBA - General

Jagan Institute of Management Studies
Delhi
05.2013 - 05.2016

High School Diploma -

Bhatnagar International School
Delhi

Skills

  • Forecasting ability
  • Collaborative Skills
  • Research Skills
  • Communication Skills
  • Proficient in Excel and PowerPoint
  • Attention to Details
  • Client/Customer interaction skills
  • Flexible and adaptable
  • Team player
  • Motivated and disciplined
  • Reliable and professional
  • Procurement & Sourcing
  • Contract Negotiation & Management

Summary

A highly organized and multi-tasking detail-oriented individual with over 7+ years of overall experience in credit card operations, risk rules ,customer journey in card processing, sales and procurement management A committed worker along with recipient of several awards, has also demonstrated Mentoring and Coaching skills with the ability in working efficiently in a Team environment by remaining calm through stressful/ changing circumstances, sustained over time.

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