Dhruv Mittal
Delhi
Summary
Growth-focused generalist with 9+ years of experience across food tech, hyperlocal retail, and consumer internet. Built and scaled businesses from early-stage to multi-city operations, consistently driving strong GMV growth and sustainable unit economics. Brings hands-on expertise in monetization, retention, and partner growth, with a track record of leading cross-functional teams and aligning supply, product, and marketing to unlock scalable growth.
Overview
9
9
years of professional experience
Work History
Generalist
Bistro by Blink it
Delhi NCR
06.2025 - Current
- Led business expansion in home turf, scaling from 5 to 20 stores and increasing revenue from 20M$ ARR to 50M$ ARR
- Streamlined operations, improving SLAs by 40% to boost service reliability
- Collaborated with R&D to enhance customer experience, driving improvements in conversion, retention, and acquisition
National Key Accounts Manager
Zomato
Delhi NCR
01.2023 - 06.2025
- Led team of 10+ to execute pan-India growth initiatives, establishing key partnerships that expanded market reach
- Enhanced P&L by ~20%, contributing to ~$2.6M increase in annual profitability
- Managed national portfolio, driving ~$15M monthly revenue (~$180M ARR)
City Growth Lead
Zomato
Delhi NCR
07.2020 - 11.2022
- Led 17-member KAM team, achieving 950K monthly transactions ($5.1M GMV, ~$61M ARR) and generating $100K+ in advertisement revenue
- Built partnerships with key clients, executing targeted campaigns that increased adoption and growth
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
City Lead - Acquisitions
Zomato
Delhi NCR
07.2018 - 07.2020
- Led city-wide acquisition strategy using market insights and customer behavior, managing a 12-member team to drive 750+ monthly acquisitions contributing $0.9M GMV, ~11M ARR, and $35K in advertisement revenue
- Built partnerships, onboarded 95% of exclusive clients, enhanced RMS share, and achieved Rank #1 in acquisition quality while scaling teams for new market expansion.
Key Account Manager
Zomato
Delhi NCR
06.2017 - 06.2018
- Managed key client relationships to ensure customer satisfaction and loyalty.
- Developed strategic account plans to align services with client goals.
- Converted high-potential leads into City Star Accounts, enhancing platform selection and fostering quality growth.
Key Account Manager
JIO
Delhi NCR
02.2017 - 06.2017
- Managed HNI customer portfolio, fostering relationships that enhanced retention and supported growth.
- Targeted upselling of mobility and digital products, aligning offerings with customer needs to increase revenue.
Education
PGPM (Master of Business Administration) -
IBS
Delhi NCR, India01-2017
Bachelor of Business Administration -
GGSIPU
Delhi NCR, India01-2014
High School - CBSE
G.D. Goenka Public School
Delhi NCR, India01-2011
Timeline
Generalist
Bistro by Blink it
06.2025 - Current
National Key Accounts Manager
Zomato
01.2023 - 06.2025
City Growth Lead
Zomato
07.2020 - 11.2022
City Lead - Acquisitions
Zomato
07.2018 - 07.2020
Key Account Manager
Zomato
06.2017 - 06.2018
Key Account Manager
JIO
02.2017 - 06.2017
PGPM (Master of Business Administration) -
IBS
Bachelor of Business Administration -
GGSIPU
High School - CBSE
G.D. Goenka Public School