Dhruv Narwani
Digital Marketing Executive
Gwalior,MP
Summary
Dynamic Brand Reputation Management Executive with proven expertise in elevating HDFC's online presence across major social platforms, handling over 15,000 cases. Excelled in content creation for Lenovo and crisis management, showcasing strong analytical skills and creativity. Proficient in Google Analytics and adept at cross-functional collaboration to drive brand growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Brand Reputation Management Executive
FCB
Mumbai, India
02.2024 - 09.2024
- Managed brand reputation for HDFC across LinkedIn, Twitter, Instagram, Facebook, and various social platforms, successfully handling over 15,000 live cases.
- Drove creative engagement and established thought leadership in reputation management to enhance brand visibility.
- Developed compelling virtual content for Lenovo, aligning with brand messaging and audience interests.
- Prepared comprehensive reports and conducted in-depth analysis of social media performance for products such as credit cards, debit cards, and Smart Hub Vyapar.
- Proficient in MS Suite and Sprinklr, leveraging these tools to optimize social media strategies.
- Collaborated with cross-functional teams to design and implement strategies that align with business objectives and drive growth.
- Demonstrated strong crisis management skills by effectively addressing negative sentiment, safeguarding brand image, and maintaining customer trust.
Community Volunteer
Man Ki Udaan
Gwalior, India
02.2021 - 03.2023
- Conducted 20+ Social events & drives across the cities
- Raised Youtube & Instagram followers from 890 to 2000+ followers
- Raised INR 50,000+ for financially helping the disabled people
- Assisted seniors in their daily activities and provided companionship during regular visits to elderly care facilities
Education
Bachelor of Commerce - Finance
ITM University
04-2024
Accomplishments
- Gold Medalist in State Level Table Tennis Championship
- Secured 2nd prize in Cricket Clusters by CBSE
Languages
English
Advanced (C1)
Certification
Digital Marketing & E-Commerce by Digi-Fine Mumbai
Technical Analysis by CA Rachna Ranade
Advertising with Meta
Skills
Search Engine Optimization
Keyword Research Analysis
Google Analytics
E-commerce Marketing
Social Media Marketing
Campaign Planning
Market Research
PPC (Pay per click)
Google Advertisement
Email marketing campaigns
Sprinklr
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteSoftware
Sprinklr
MS Excel
Timeline
Brand Reputation Management Executive
FCB
02.2024 - 09.2024
Community Volunteer
Man Ki Udaan
02.2021 - 03.2023
Bachelor of Commerce - Finance
ITM University
Similar Profiles
Landon GravesLandon Graves
Assistant Manager at FCBAssistant Manager at FCB
Vipooshan GangatharanVipooshan Gangatharan
Social Content Creator/Production Artist at FCBSocial Content Creator/Production Artist at FCB
DANIELLA OKEZIEDANIELLA OKEZIE
Account Executive at FCBAccount Executive at FCB
Shashank PariharShashank Parihar
Consultant at QC Consulting GroupConsultant at QC Consulting Group
Abhinav SrivastavaAbhinav Srivastava
Sr Manager at JKtyres & Industries LimitedSr Manager at JKtyres & Industries Limited