Dhruv Patel
Mumbai
Summary
Skilled Desktop Support Engineer with experience in providing comprehensive technical support for end-users. Strengths lie in troubleshooting hardware, software, and networking issues, as well as training users on new technologies. Known for improving system performance, enhancing productivity via system optimization and fostering positive user experiences.
Overview
7
7
years of professional experience
Work History
Desktop Support Engineer
Kantilal Chhaganlal Securities Pvt Ltd
mumbai
04.2025 - Current
- Managing Odin,Neat & Bolt Morning BOD & EOD procedures.
- Performed BOD morning check-list activities and RMS coordination.
- Support ODIN Upgrades for UAT & Live environments
- Handling Symphony,Ruppeseed & Odin client and admin Installations.
- Diagnosed and resolved issues on Windows servers to ensure optimal performance.
- Installed third-party software and conducted operating system and hardware troubleshooting to maintain functionality.
- Assembled and disassembled computers while troubleshooting PC and laptop issues for users.
- Installed and configured printers, ensuring proper connectivity and functionality.
- Performed daily database backups and maintained departmental records to ensure data integrity.
- Installation and configuration of trading softwares like Neatplus,Bolt,BITS TWS.
- Good understanding of Windows OS and server management.
- Knowledge of office365 network related issues.
- Hands-On experience in hardware and networking support.
- Coordination with clients and internal teams for smooth IT operations.
IT Support Technician
Datasoft Networks and Solutions
Mumbai
04.2022 - Current
- Managed troubleshooting for hardware, software, and network-related issues.
- Provided technical assistance for software packages including Odin for share markets.
- Verified hardware and software compatibility, ensuring performance standards.
- Coordinated with clients for order specifications and problem resolution.
IT Support
Savani Infotech
Mumbai
09.2019 - 04.2022
- Managed installation of Windows OS across multiple versions, ensuring system compatibility and user readiness.
- Provided installation and troubleshooting for printers, scanners, network adapters, and antivirus software, facilitating seamless operational continuity.
- Installed and configured hardware and software, enhancing user capabilities with AutoCAD, Photoshop, and MS Office.
Education
Bachelor of Science - Information Technology
Shankar Narayan College
Mumbai, Maharashtra, India06-2023
Skills
- Technical support
- Remote support
- End user support
- Help desk experience
- Windows 10
- Windows 11
- Windows server management
- Active Directory management
- Server maintenance
- Hardware installation
- Hardware maintenance
- Hardware troubleshooting
- Software installation
- Software maintenance
- Application installations
- Printer and peripheral support
- IT operations monitoring
- Technical documentation
- Client coordination
- Team collaboration
- Problem solving
- MS Office
- MS Office
Languages
- English, Fluent
- Gujarati, Fluent
- Hindi, Fluent
Languages
English
Elementary (A2)
A2
Hindi
Upper Intermediate (B2)
B2
Marathi
Beginner
A1
Gujarati
Upper Intermediate (B2)
B2
Timeline
Desktop Support Engineer
Kantilal Chhaganlal Securities Pvt Ltd
04.2025 - Current
IT Support Technician
Datasoft Networks and Solutions
04.2022 - Current
IT Support
Savani Infotech
09.2019 - 04.2022
Bachelor of Science - Information Technology
Shankar Narayan College