Summary
Overview
Work History
Education
Skills
Disclaimer
Projects
Hobbies and Interests
Personal Information
Timeline
Generic
Dhruv Pawar

Dhruv Pawar

Santacruz (East)

Summary

Graduated From Sathaye college (Mumbai University) in B.S.C IT in 2023.

Worked with Afro-India Trade is a company Which connects indian producers/Manufacturers To all over african couuntry buyers.

Through this my work was to attend exhibition held all over india and dubai

connect through potential african buyer through our magazine and making sure customer experience a smooth interaction between our company and our buyer

Currently working in AIASL which is a ground handling company (formerly known as air india air transport service limited)

My role is Customer Service Executive Which ensures customer sastisfaction is kept at priority

my job is ensuring customer cargo is being transported from mumbai to the designated destination( which includes special load such as HUM,DG,AVI,VAL,PER,RRY,)

My main work is to create the check-sheet after screening of the cargo good once the checksheet is created and loaded into an empty ULD the same checksheet will be manifested. once the cargo is manifested cargo reaches below the aircraft the manifested copy is handed over to the security and once verified loading will be initiated into the aircraft

Overview

9
9
years of professional experience

Work History

Customer Service Executive

AIASL
mumbai
11.2024 - Current
  • Documented cargo amount, weight and dimensions to maintain updated records.
  • Collaborated with warehouse staff to ensure proper storage and handling of goods.
  • Notified clients regarding status of en route and delivery time to manage smooth schedule.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Managed time effectively to handle multiple customer queries simultaneously without compromising service quality.
  • Remained calm under pressure to handle customer complaints and solve problems.

Customer Service Representative

Afro-India trade
mumbai
08.2016 - 10.2024
  • Negotiated cost-effective contracts with media suppliers to optimise advertising budgets.
  • Addressed customer service enquires quickly and accurately.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.

Education

Bachelor - Informations & Technology

Sathaye College
02-2023

hsc - Science

Sathaye College
06-2020

SSC -

Air India Modern School
Mumbai, MH
03-2018

Skills

  • Communication
  • Teamwork
  • Continuous Learning
  • Customer follow-up
  • Active listening
  • Customer Service
  • Customer complaint handling
  • Customer engagement and interaction

Disclaimer

I do hereby Declare that the above information is true to the best of my Knowledge.

Projects

E-Commerce food ordering/delivery website, VS CODE, XAMPP, RAZORPAY, MYSQL, HTML, CSS, JAVA SCRIPT, Online food delivery has revolutionized the way we dine, eliminating the need for traditional queues. With a user-friendly website, customers can effortlessly browse menus, place orders, and track their delivery. The system also features a feedback and review mechanism, empowering users to rate restaurants and share their experiences on social media. Payments can be made securely online or upon delivery, and each user has a dedicated account for added security and convenience.

Hobbies and Interests

  • Football
  • Music
  • Automobile
  • Motorcycle ride

Personal Information

  • Date of birth: 17/12/01
  • Nationality: Indian

Timeline

Customer Service Executive

AIASL
11.2024 - Current

Customer Service Representative

Afro-India trade
08.2016 - 10.2024

Bachelor - Informations & Technology

Sathaye College

hsc - Science

Sathaye College

SSC -

Air India Modern School
Dhruv Pawar