Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Dhruv Ramakrishnan

Bangalore

Summary

29 years young, with 8 years of IT hustle under the belt. I specialize in turning chaotic projects into seamless transitions and keeping service delivery smooth. Passionate about building bridges between strategy and execution, and always up for the next big challenge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Projects & Transition Manager

Shell
04.2023 - 03.2025
  • Transitioned 25 IT support projects (infra, app support, cloud ops) with SLA stabilization achieved within 4 weeks post-handover that delivered a business value of $350 million to the Manufacturing business.
  • Led VADA (Value Assurance and Delivery Assurance) discussions with leadership, aligning project goals with product and business teams.
  • Managed 2024 project budgeting and planning, ensuring accurate forecasting of operational and growth-related costs.
  • Standardized transition playbooks/templates, cutting planning time by 20%.
  • Applied ITIL, Agile, and PMP practices to streamline transitions, reducing onboarding time by 25%, and onboarding 7 new service delivery vendors.

Service Delivery Manager : Cost and Vendor Management

Shell
08.2021 - 05.2023
  • Streamlined vendor management and contract payments, clearing all backlogs from 2019–2021 for the Logistics and Shipping business.
  • Facilitated 30+ vendor payments using PR/PO and GSAP systems; proficient in contract and payment platforms.
  • Supported financial planning (2021–22) through cost models and analysis; contributed to contract renewal and negotiation discussions with IT and service delivery leaders.
  • Built and maintained real-time dashboards in ServiceNow and BI tools, enhancing visibility and decision-making for leadership.

Service Delivery Manager : Business Analyst

Shell
06.2017 - 07.2021
  • Managed global command center operations and coordinated with L1–L3 teams and strategic vendors to resolve IT issues within SLA.
  • Chaired Change Advisory Board (CAB) meetings to align cross-functional teams on change planning, risk mitigation, and rollback strategies.
  • Handled high-priority incidents/escalations with minimal business impact under a global “follow-the-sun” support model.
  • Led control design and compliance efforts, addressing IT vulnerabilities in collaboration with internal and external audit teams.
  • Improved support operations by 30% through integration of Aternity and Riverbed for proactive monitoring and faster issue resolution.

Education

Bachelor of Science - Computer Science, Mathematics & Electronics

Christ University
Bangalore, India
04-2017

Skills

  • Project management
  • IT service management
  • Operational control design
  • Vendor management
  • Budget planning
  • Financial analysis
  • Reporting and dashboarding
  • Change management
  • ServiceNow expertise
  • Vendor payment processing
  • Contract negotiation

Certification

  • ITIL 4 Foundation - IT Service Management Certification Issued-June 2018
  • Shell Scrum Practitioner- Edge White Belt Issued-August 2018
  • PMP Project Management Certification (Ongoing)

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Malayalam
Native
Native

Timeline

IT Projects & Transition Manager

Shell
04.2023 - 03.2025

Service Delivery Manager : Cost and Vendor Management

Shell
08.2021 - 05.2023

Service Delivery Manager : Business Analyst

Shell
06.2017 - 07.2021

Bachelor of Science - Computer Science, Mathematics & Electronics

Christ University

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Dhruv Ramakrishnan