Dhruv Sharma
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Process Specialist
Fidelity International
GURGAON
10.2022 - Current
- Played a key SME role in the reconciliation team supporting BAU deliveries, issue management, training and upskilling team members and tracking/improving health of the processes.
- Driving multiple automations and supporting key platform or system changes/upgrades; in collaboration with programme, tech and operational teams
- Major involvement in testing across multiple projects and change initiatives like migrations, new product launch, system upgrades and regular regression testing.
- Leading multiple audits from Reconciliation perspective and building solution for audit observations.
- Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation.
- Supporting different initiatives - BCP strategy, supporting compliance and regulatory reviews.
Senior Associate
Fidelity International
GURGAON
07.2020 - 09.2022
- Performed key regulatory (CASS 6) and non-regulatory reconciliations, to ensure internal systems are in sync and anomalies in upstream processes are captured and resolved timely. Also ensure segregation of client money under shortfall protection is in compliance with CASS 7 rules.
- Supported project and change testing, along with regular regression testing and health check of internal systems.
- Stabilized a new reconciliation process that faced major challenges in start of 2022.
- Publishing reports for senior stakeholders.
- Leading forums to expedite resolution of reconciliation breaks.
- Supported Team SMEs across multiple projects.
Process Developer
Genpact
Noida
08.2016 - 03.2020
- Generated recurring and ad-hoc reports by processing and analyzing data.
- Preparation of MIS reports & monthly Recon Metrics showing the state of accounts on monthly basis.
- Preparation of SOP (Standard Operating Procedures) & Weekly SLA(service level agreement) reporting.
- Ensuring timely booking of journals
- SPOC and critical team member for dealing in daily SOX activity (3 part balancing). Performing the activity with 100% efficiency without any miss
- Managing, Leading and Supporting Team Members in performing daily BAU as well as Adhoc activities.
Education
Bachelors of Commerce (Hons) - Commerce
Delhi University
New Delhi07-2016
Skills
- Process Automation
- Process Analysis
- Process Improvement
- Process Mapping
- Lean Six Sigma
- Leadership Skills
- Level Headed
- Team Player
- Flexible
- Microsoft Office
Accomplishments
- Client Annual Award 2018
- 3 times Client Quarterly Award- 2017-18
- Platform Services Excellence - Quarterly - Q4 2022
- Platform Services Making a Difference - Monthly - June 2023
- Platform Services Making a Difference -Monthly - March 2023
- Awarded Best Student for Academic year 2012 -2013
Affiliations
- Member and lead the Fun Omnifocus Team in Genpact
- Participated & Hosted various events such as client Town Halls & Family Connect.
- National Level Football Player.
Hobbies
Football Enthusiast, Movie Lover, Dancing , Theatrics
Timeline
Process Specialist
Fidelity International
10.2022 - Current
Senior Associate
Fidelity International
07.2020 - 09.2022
Process Developer
Genpact
08.2016 - 03.2020
Bachelors of Commerce (Hons) - Commerce
Delhi University
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