Dhruv Suvarna

• Managing operations for Home Decoration & Lighting home furnishing business at IKEA Nagasandra which contribute 14% to total store sales.
• Collaborating with design team to execute the most commercial medias on the sales floor to drive profitability and provide beautiful inspirations to customers.
• Working closely with logistics & planning team to ensure accurate forecasting of range as per market trends and seasonality for more than 1k articles.
• Nurturing and developing team leaders & coworkers to ensure customers have a seamless shopping experience at IKEA.

Shopping experience Team Leader

• Implemented new initiatives in processes like Test buy, MFAQ, Pulse, Småland, Greeter area to enhance customer experience in the store.
• Ideated & implemented 'How-to-shop' Info desk at store entrance to solve all customer pain points and ensure smooth shopping experience.
• Worked in close co-ordination with sales team to improve Test buy score by providing detailed report on root cause and corrective actions to be taken.
• Prepared action plan on working with MFAQ's which was appreciated in CR Commercial review.
• Provided customer insights collated through MFAQ's and customer surveys and worked closely with com-in & graphics team to implement ideas to better customer experience in the store.
• Prepared blueprint for overall operations of physical and digital shopping tools.
• Developed dashboard for shopping tools for retrieving details like heat-maps, shopping tools usage rate and ATV.

• Spearheading retail operations of 41 SIS & MBO vertical with turnover of 12 crores p.a
• Mentoring & leading a team of 40+ on-floor sales executives across Bangalore, Mysore & Mangalore
• Managing accounts of major national chain formats like Lifestyle, Shopper Stop, Central & Pantaloons in Karnataka
• Responsible for overseeing all aspects of retail operations, driving profitability by setting annual budgets with sales monitoring, preparation of sales reports, analyzing market trends and working closely with merchandising team to prioritized availability of merchandise

• Managing retail operations of 12 stores spread across all major malls in Mumbai including Airport stores with Mumbai being the most important business centre with a 48% contribution to overall business.
• Leading a team of 10 Store Manager and 4 Team Leaders, mentoring them to ensure store revenue targets are achieved along with maintaining highest level of customer service.
• Ensuring all operational parameters like IPT, ASP and Bill Size are at par with the benchmark set by the management across all Mumbai stores.
• Managing retail operations of travel retail format at Mumbai International Airport with a turnover of 12 crores annually, most profitable format for the company.

• Handled retail operations of Crossword Bookstore's flagship store at Kemp's corner, Malabar Hill,Mumbai with monthly sales averaging around 75L with 9000sq ft of retail space.