Dhruval Panchal
Thane,MH
Summary
Highly effective Process Consultant and team leader with a passion for driving operational excellence. Possesses a strong understanding of business process management principles and a talent for building high-performing teams. Adept at identifying process bottlenecks, developing innovative solutions, and fostering a collaborative environment to achieve measurable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Consultant
Wipro HR Services Pvt. Ltd.
06.2023 - Current
- Delivered comprehensive training programs on newly introduced processes, ensuring employee understanding and adoption.
- Evaluated software tools to enhance automation capabilities within core business processes, leading to reduced manual labor hours and increased accuracy rates.
- Improved process efficiency by identifying bottlenecks and implementing solutions.
- Increased overall company efficiency, providing expert advice on best practices in process management.
- Collaborating on workforce planning for optimal resource utilization.
- Timely project execution, escalating risks and deviations to stakeholders.
- Collaborating with the manager during BCP events and working on critical production tasks.
- Generated standard and custom reports to provide insights into business performance.
- Driving resolution of customer/client issues through research, trend analysis, RCA, action plan implementation, and effective communication to stakeholders.
- Complying with Data Security and Code of Conduct standards.
- Adhering to floor policies, team schedules, and leave plans.
Visiting Lecturer
Somaiya University
07.2022 - Current
- Evaluated student performance fairly and consistently through multiple assessment methods, ensuring accurate representation of each individual''s skills and knowledge base.
- Conducted research to stay up-to-date with current trends in education and subject matter expertise, ensuring relevant course material for students.
- Increased student engagement by utilizing multimedia resources in lecture presentations and classroom activities.
- Assisted in the development of departmental goals and objectives, aligning course content with broader institutional priorities.
Senior Analyst
Wipro HR Services Pvt. Ltd.
12.2021 - 05.2023
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Analyst, HR Shared Services
Wipro HR Services Pvt. Ltd.
12.2020 - 11.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
Associate
Wipro HR Services Pvt. Ltd.
09.2018 - 11.2020
- Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
- Reduced errors in payroll records by diligently reviewing and verifying employee information.
- Identified opportunities for process improvements within the payroll system, leading to increased operational efficiency.
- Resolved payroll discrepancies promptly, addressing employee concerns efficiently and professionally.
- Assisted with audit preparations, maintaining clear documentation of all payroll transactions.
- Supported team members during peak periods, demonstrating adaptability and strong collaboration skills.
- Ensured timely payments for employees through meticulous monitoring of deadlines and submission schedules.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
Education
MBA - Finance And HR
SVKM's Narsee Monjee Institute of Management Studi
Mumbai, India04-2023
Bachelor in Management Studies - Human Resources
S.K.Somaiya "Aurobindo" Degree College
Mumbai, India04-2018
High School Diploma -
K.J.Somaiya College of Arts, Science And Commerce
Mumbai, India04-2015
Skills
- Process improvement strategies
- Data analytics
- Workflow optimization
- Business process analysis
- Lean six sigma
- Team collaboration
- Project management
- Six sigma methodologies
Certification
- Lean Six Sigma, Wipro HR Services - 2020
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Gujarati
Advanced (C1)
French
Elementary (A2)
Timeline
Process Consultant
Wipro HR Services Pvt. Ltd.
06.2023 - Current
Visiting Lecturer
Somaiya University
07.2022 - Current
Senior Analyst
Wipro HR Services Pvt. Ltd.
12.2021 - 05.2023
Analyst, HR Shared Services
Wipro HR Services Pvt. Ltd.
12.2020 - 11.2021
Associate
Wipro HR Services Pvt. Ltd.
09.2018 - 11.2020
- Lean Six Sigma, Wipro HR Services - 2020
MBA - Finance And HR
SVKM's Narsee Monjee Institute of Management Studi
Bachelor in Management Studies - Human Resources
S.K.Somaiya "Aurobindo" Degree College
High School Diploma -
K.J.Somaiya College of Arts, Science And Commerce
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