Dhruvesh Ajmeri
Ahmedabad
Summary
Experienced and accomplished Financial Products and Loans Sales and Operations Specialist with over 7 years of expertise. Illustrating a notable progression from a novice to a seasoned professional, I have a proven track record of effectively overseeing and driving the entire spectrum of financial products and loan operations, from customer acquisition and sales to disbursement and collection. Skilled in implementing strategic sales initiatives, streamlining operational processes, and fostering business growth in the dynamic and competitive financial services industry. Currently seeking a Senior managerial role to contribute my wealth of experience in both sales and operations, along with my leadership skills, to further elevate and drive success in the finance sector.
Overview
9
9
years of professional experience
Work History
Cluster Sales Manager
India Infoline Finance Limited
Ahmedabad
10.2024 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Identified areas of improvement in existing processes and procedures related to cluster sales operations.
- Recruited, trained, coached, mentored, evaluated performance of team members regularly.
- Enhanced sales volume through skilled support to both new and inactive customers.
Assistant Manager - Customer Support Operations
Lendingkart Finance Ltd
Ahmedabad
04.2023 - 12.2023
- Directly reported to the Senior Director of Customer Support, collaborating closely with the senior management team to resolve critical social media and RBI escalations
- Played a key role in addressing high-priority issues, ensuring swift and effective resolutions, and maintaining a strong customer service standard
- Managed a team of 45 customer support executives and 2 team leads
- Oversaw central customer support operations, handling calls, emails, chats, grievances, RBI complaints, and social media platforms
- Successfully resolved customer inquiries, requests, and complaints in a timely manner
- Implemented strategies to enhance customer satisfaction, engagement, and retention
- Collaborated with cross-functional teams to address customer issues and improve overall service delivery
- Rockstar Performer (Manager of the Quarter) - JAS 2023
City Head - Gujarat
Rupeek Fintech PVT LTD
Gujarat
05.2019 - 04.2023
- Pioneered the company's operations in Gujarat as the first employee in the region.
Successfully hired, trained, and developed a high-performing team, establishing a
strong foundation for the company's growth and expansion in Gujarat. - Started from the ground up and built a robust gold loan portfolio exceeding ₹250
Crore in the Gujarat region within 3 years. Demonstrated strong market
penetration and strategic growth, contributing significantly to the company's
success in the state. - Owned end to end operations of the city, including hiring, monitoring, and
managing a two-tier team. - Achieved targets for key operating metrics, including efficiency, productivity,
fulfillment percentage, and gold loan sales. - Acted as a single point of contact, resolving escalations and coordinating with
stakeholders. - Ensured 100% adherence to company's operations processes and policies.
- Maintained strong relationships with lending partners, ICICI and Federal Bank
- Metric Owner: TAT for PAN India cities
- Ranked 1st in OCT 2021 and 3rd in NOV 2021 100 CR club contest at Rupeek
- Cities launched: Surat, Jamnagar, and Bhavnagar.
GOLD LOAN EXECUTIVE
HDB FINANCIAL SERVICES LTD
Ahmedabad
06.2018 - 04.2019
JUNIOR RELATIONSHIP EXECUTIVE
Muthoot finance ltd
Ahmedabad
05.2016 - 12.2017
Education
Post Graduation Certificate in Banking -
Mentors Institute of Banking
Ahmedabad, Gujarat01.2016
Bachelor of Commerce -
Gujarat University
Ahmedabad, Gujarat01.2014
Skills
- Operations Management
- Sales Planning
- Sales Management
- People management
- Stakeholder management
- Business Development
- Business Process Excellence
- Problem solving
- Customer relationship management
- Gold Appraisal
- Team leadership
- Data analysis
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
DOB
- 20/OCT/1993
Timeline
Cluster Sales Manager
India Infoline Finance Limited
10.2024 - Current
Assistant Manager - Customer Support Operations
Lendingkart Finance Ltd
04.2023 - 12.2023
City Head - Gujarat
Rupeek Fintech PVT LTD
05.2019 - 04.2023
GOLD LOAN EXECUTIVE
HDB FINANCIAL SERVICES LTD
06.2018 - 04.2019
JUNIOR RELATIONSHIP EXECUTIVE
Muthoot finance ltd
05.2016 - 12.2017
Post Graduation Certificate in Banking -
Mentors Institute of Banking
Bachelor of Commerce -
Gujarat University
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