Dhruvesh Parmar
Palghar
Summary
Dynamic IT leader with extensive experience at Raymond Limited, specializing in infrastructure management and team leadership. Successfully led major consolidation projects that enhanced network efficiency and data security. Proficient in vendor management and project execution, achieving optimal resource utilization while promoting a culture of collaboration. Recognized for strategic planning and exceptional customer service skills, resulting in significant operational improvements across the organization.
Overview
12
12
years of professional experience
Work History
Lead IT Infrastructure
Raymond Lifestyle Limited
Thane
2022.08 - Current
- Directed infrastructure maintenance across 10 plants, 3 warehouses, and 4 offices.
- Oversaw seamless consolidation process involving multiple data centers, streamlining server and application operations.
- Integrated and managed four SAP landscapes.
- Led infrastructure projects to maintain optimal performance and uptime across various locations.
- Applied best practices in data security, backup, and disaster recovery.
- Created and sustained standard operating procedures for organizational efficiency.
- Oversaw and enhanced network efficiency, maintaining stable connections.
- Strengthened vendor collaborations to enhance service efficiency and reduce expenses.
- Guaranteed adherence to company policies and regulatory standards.
- Performed risk assessments to identify potential vulnerabilities.
- Managed IT team, offering guidance and nurturing synergy.
Deputy Manager
Retailhub Solutions Pvt. Ltd, Raymond Limited
Mumbai
2020.10 - Current
- Lead – POS (Tally Shoper) - Managing Customizations, API Integrations, and Rollout of POS (Tally Shoper) for 1400+ Stores including Franchise model
- Reestablished POS Support Help Desk for better customer service
- Introducing new methods, practices, and systems to reduce turnaround time
- Functioned as a point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects
- BI reporting – Solution designing of strategic reports for Management
- Maximized resource utilization during the Pandemic to uphold strict budget targets
Senior Consultant – Project Manager
Bluecrest Software and Technologies
Mumbai
2013.11 - 2015.01
- Work closely with Raymond TRS and RAL business teams to understand business teams and Senior Management reporting requirements
- Design and maintenance of Data Warehousing (on SQL Server)
- Development, Maintenance, and Monitoring of the ETL Process
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed overstocking, restocking, and inventory control procedures
Manager – Customer Support
Logical Solution
Pune
2013.03 - 2013.11
- Handle Software Support, Functional Testing of Retailer Software, Database Management, Database Testing, Implementation of Retailer
- Solution design team to identify gaps and provide help to Brick & Mortar Stores related to Software, Hardware issues & Database Issues
- Worked with customers to understand their needs and provide excellent service
- Increased customer satisfaction by resolving issues
Manager – IT/Accounts
Swaminarayan Temple
Mumbai
2013.01 - 2013.02
- Established IT Operations & Implementation of Java Java-based Point of Sale & Inventory Management Software Retail POS with Re-establishing IT Infrastructure for the Organization (Sales/Retail POS Part)
- Analyze and make recommendations for improvement of Functional Infrastructure and provide management-required reports
- IT Operations, ERP Implementation & Maintenance of ERP for Accounting, Inventory Management, and Donation
- (Customized ERP VB based on Oracle database Version 10 g)
- Re-establishing IT Infrastructure for the Organization (Core IT) including Product evaluation and coordination with vendors
- Look after IT ASSETS, Service Level agreements (SLA), End-user support issues Approx 1000 end-user devices
- Managing Funds, verifying party's bill and payments, Maintaining Books of Account, Verifying cash Payments, Bank Reconciliation, and other routing work
- Coordination with bankers regarding accounts
- Preparing MIS Report required by various Departments and by the head of Temple
Education
MBA - Information Technologies
IEC University
SolanB. Com - Bachelor of Commerce
IEC University
SolanHSC -
Maharashtra State Board
SSC -
Maharashtra State Board
Tally ERP -
Raj Computers
Skills
- Infrastructure management
- Data security
- Vendor management
- Network optimization
- Project management
- Data analysis
- Team Building and Leadership
- Resource optimization
- Incident management
- Customer service
- Team leadership
- Collaboration
Accomplishments
- Application Solution designing based on Business requirements for 200+ various in-house applications.
- Procurement and budget planning for IT Infrastructure up to 100 Cr.
- Managing POS Application Support with 1400+ stores, including 1000+ Franchise stores.
- SQL Developer, SQL DBA with business understanding to achieve strategic business goals.
- Accounting Knowledge of Tally ERP, Customized ERP, Preparation of MIS Reports, GST Reports, and Final Accounts.
- Infrastructure Management along with Partners/vendors.
- Managing 5 textile plants, 2 DC, 1400+ retail shops Hardware, 5000+ end-user physical and digital assets.
- CIO Initiatives-Strategic Business Projects.
Career Overview
17, Infrastructure Management, ERP Implementation, Retail IT, Solution Designing, IT Infrastructure Setup, Management, Procurement, Inventory Management, POS Application Management, Support Desk Management, Customization, Third-party Integration, CRM Management, Multi-tasking, User Requirement Analysis, Problem Analysis, Technical Solution Architecture, Techno-functional Knowledge of ERP
Timeline
Lead IT Infrastructure
Raymond Lifestyle Limited
2022.08 - Current
Deputy Manager
Retailhub Solutions Pvt. Ltd, Raymond Limited
2020.10 - Current
Senior Consultant – Project Manager
Bluecrest Software and Technologies
2013.11 - 2015.01
Manager – Customer Support
Logical Solution
2013.03 - 2013.11
Manager – IT/Accounts
Swaminarayan Temple
2013.01 - 2013.02
MBA - Information Technologies
IEC University
B. Com - Bachelor of Commerce
IEC University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
Tally ERP -
Raj Computers