Dhruvil Mamtora
Jetpur
Summary
Results-driven Analyst with HCLTech, skilled in networking and server monitoring. Proven expertise in Active Directory management and incident resolution, enhancing operational uptime. Strong analytical problem-solver and effective communicator, adept at collaborating within teams to achieve IT objectives. Committed to delivering high-quality service and adapting to new tools efficiently.
Overview
2
2
years of professional experience
Work History
Analyst
HCLTech
09.2023 - Current
- Monitor network and server infrastructure to ensure high availability and operational uptime.
- Manage and administer Active Directory accounts (creation, modification, and permissions).
- Track, resolve, and document IT incidents using incident management tools.
- Respond promptly to customer queries and service requests, ensuring timely resolution.
Intern
HCLTech
05.2023 - 09.2023
- Assisted with network and server monitoring tasks, alongside senior analysts.
- Gained hands-on experience in account management within Active Directory.
- Supported the incident management team in troubleshooting and system checks.
Education
Secondary School - Rajkot, Gujarat
Jawahar Navodaya Vidyalaya
Rajkot, Gujarat01-2020
Senior Secondary School - Rajkot, Gujarat
Jawahar Navodaya Vidyalaya
Rajkot, Gujarat01-2022
Bachelor of Computer Applications -
Amity University Online
Noida01-2026
Skills
- Networking and server monitoring
- Active directory management
- Incident management tools
- IT asset management
- User access management
- Microsoft Excel proficiency
- Ticketing systems
- Effective communication
- Analytical problem-solving
- Time management and reliability
- Team collaboration
- Adaptability to new tools
Accomplishments
- Consistently received positive feedback for attention to detail, accuracy, and meeting deadlines
- Maintained a strong track record in key performance indicators for incident resolution and uptime
Personal Information
Hobbies: exploring emerging IT tools and technologies, following cybersecurity trends and updates, watching strategy-based shows to sharpen critical thinking
Timeline
Analyst
HCLTech
09.2023 - Current
Intern
HCLTech
05.2023 - 09.2023
Secondary School - Rajkot, Gujarat
Jawahar Navodaya Vidyalaya
Senior Secondary School - Rajkot, Gujarat
Jawahar Navodaya Vidyalaya
Bachelor of Computer Applications -
Amity University Online
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