DHRUVIN PATEL

• Managed branch operations for small finance bank service desks and daily workflow.
• Supervised cash handling, cash balancing, and vault access controls.
• Monitored transactions for policy adherence and operational accuracy.
• Guided staff on banking procedures, customer queries, and branch processes.
• Resolved customer complaints in a timely manner.
• Provided guidance on best practices for handling difficult customers or situations.
• Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
• Prepared monthly reports on branch performance metrics.
• Supported audits with records, reports, and regulatory documentation.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Processed cash deposits, withdrawals, and fund transfers at HDFC Bank branch counter.
• Balanced cash drawer and reconciled daily teller cash records.
• Handled customer inquiries about account services, passbooks, and transaction status.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Maintained confidentiality of all customer records and information according to company policies.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Leveraged customer service and sales abilities to consistently meet performance goals.

• Handled large volumes of currency quickly and accurately with minimal errors.
• Balanced cash drawers daily to ensure accurate financial reporting. on a daily basis.
• Balanced cash drawer and reconciled daily teller cash records.
• Transmitted orders to supply cash to meet daily needs.
• Supported branch staff with account opening forms and customer document checks.

• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Explained the features of various banking products available to customers.
• Continuously updated knowledge about banking products, services, policies and regulations.
• Followed up on requests from customers in a timely manner.

GPA: 6.0

• Major in: Power Electrical Engineering