Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Extracurricular Activities
Disclaimer
Affiliations
Timeline
Generic
Dhruvish Shah

Dhruvish Shah

Ahmedabad

Summary

Extensive experience exceeding 19 years in banking and NBFC, focusing on customer service excellence and sales of liabilities and assets. Strong knowledge of banking products complemented by skills in transaction execution and customer handling. Successful in leading teams to achieve sales targets and improve service delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Branch Manager - (AVP)

KOTAK Mahindra Bank Ltd.
Ahmedabad
11.2023 - 06.2024
  • Ensuring the given target achievement from Operations & Sales team.
  • Ensuring to achieve branch budget for sales and branch profitability.
  • Building up NTB customers on month-on-month growth basis & Responsible for the sales targets achievement of the branch.
  • P&L ownership of the branch & Responsible for audit satisfactory of the branch and verification of daily reports.
  • Ensuring the smooth relationship with HNIs and super HNI customers and reviewing their business needs time to time and giving them priority service at all time.
  • Managing sales activities time to time for awareness of bank products and adding up new customer base for the bank.
  • Reviewing performance of branch staff and motivate them to increase their performance as per the target set by the Bank.

Regional Head - Sales Grade- (Chief Manager-1)

ICICI Bank Ltd.
Ahmedabad
12.2022 - 11.2023
  • Managed Personal Loan, Business Loan, Education Loan & Credit Card business for North Gujarat of ICICI Bank.
  • I was handling a team of 50, Responsible for PL-BL, EL & CC Business for the entire zone.
  • Preparation and analyzing business MISs and coordinate with the retail Regional Heads and Zonal Head.
  • Building up business from the branches & Responsible for the PL-BIL, EL & CC sales targets achievement for the zone.
  • Additionally cross sell for CASA, TD, MF & Other Banking products from my team.

Branch Manager (AVP) Cluster Hub Branch

YES Bank Ltd.
Ahmedabad
09.2022 - 12.2022
  • Ensuring the given target achievement from Operations & Sales team.
  • To acquire business from Government & TASC by own.
  • Daily checking of business MISs and coordinate with the seniors.
  • Building up NTB customers on month on month growth basis & Responsible for the sales targets achievement of the branch.
  • To give timely reply of AML alerts and timely settlement of those cases.
  • Discuss daily with entire branch team about new circulars and about any new update from Bank to increase their knowledge.
  • P&L ownership of the branch & Responsible for audit satisfactory of the branch and verification of daily reports.
  • Ensuring the smooth relationship with HNIs and super HNI customers and reviewing their business needs time to time and giving them priority service at all time.
  • Managing sales activities time to time for awareness of bank products and adding up new customer base for the bank.
  • Reviewing performance of branch staff and motivate them to increase their performance as per the target set by the Bank.

Branch Head (AVP)

Bandhan Bank Limited
Ahmedabad
05.2015 - 09.2022
  • Major responsibility of sourcing CASA,TD,PL,BL,TW,CCOD,Car Loan,HL,Life Insurance & General Insurance from the branch and sales team.
  • To acquire self-sourcing business from Government, Corporate institutional,Trust/NGOs, And HNIs.
  • Building up NTB customers on month on month growth basis & Responsible for the sales targets achievement of the branch.
  • To give timely reply of AML alerts and timely redressal of those cases.
  • P&L ownership of the branch & Responsible for audit satisfactory of the branch and verification of daily reports.
  • Ensuring to complete the task given by the seniors time to time
  • Ensuring the smooth relationship with HNIs and super HNI customers and reviewing their business needs time to time and giving them priority service at all time.
  • Managing sales activities time to time for awareness of bank products and adding up new customer base for the bank.
  • Reviewing performance of branch staff and motivate them to increase their performance as per the target set by the Bank.
  • Managing Adhar seva kendra at the branch initiated by Government of India since last 3 years.
  • I Have worked for one year as a nodal officer for cyber crime cases at Bandhan Bank for Gujarat state.
  • Last worked Branch: Nikol Branch
  • Have worked before:- (C.G. Road Branch & Shyamal Cross Road Branch (Satellite)- Branch Head),Ahmadabad

BOSH “Branch Operation & Service Head” Maninagar Branch

ING Vysya Bank Ltd. (Now Kotak Mahindra Bank)
Ahmedabad
02.2010 - 05.2015
  • Verification of daily reports and ensuring to achieve sales target for branch operation channel.
  • Collaborated with branch staff and assisted in rolling out new programs.
  • Performance Audits at branch and ensuring readiness of branch.
  • Checking and verification of account opening forms and all service request forms with appropriate documents.
  • Replying of AML alerts raised by AML department on time.
  • Timely submission of monthly reports and filing TDS and service tax to the government department.
  • Rollover the new circulars to the operation staff and ensuring the compliance part.

Territory Manager- Alternate Channel (MF Sales)

India Infoline Ltd. (IIFL)
Ahmedabad
12.2008 - 01.2010
  • Taking care of north Gujarat for MF sales through sub-broker channel with team of relationship managers.
  • Target oriented quality with achieving sales target.
  • Ensuring smooth functioning of the department.
  • Responsible for achieving IR targets for month on month.
  • Total 1200 sub brokers were associated in my entire work place. Managed more than 50 crores of AUM of mutual fund, Company fixed deposits, general Insurance, life insurance and other financial products at IIFL.

Relationship Manager-WMS

Reliance Capital Services
Ahmedabad
10.2008 - 11.2008
  • To manage Portfolio of HNI customers with the objective of enhancing the relationship, value of the customers with the company through effective mix of products like mutual funds,life Insurance,PMS,P.E funds etc.

Branch Head (Navrangpura Branch)

Integrated Enterprise (India) Limited
Ahmedabad
07.2005 - 09.2008
  • Worked as Branch Head, managing entire branch to meet the sales target of the branch with smooth functioning of the branch operations.
  • Customer service with the objective of enhancing the relationship value of the customers with the company through effective mix of Demat Services, Mutual funds, FD, Insurance, Bonds, PAN Card services etc.
  • Ensuring to achieve MOM sales targets on each and every product & Recruitment of sales team.

Education

M-COM - Marketing, Accounting & Auditing

Pandit Lalit Mohan Govt. P.G. College- Garwal University
Rishikesh
06.2004

Skills

  • Microsoft Word-Excel & PowerPoint
  • Excellent in mail and letter drafting in all matters
  • Knowledge of Banking regulations, Laws and guidelines
  • Understanding various financial products, Such as loans, credit cards, and investments

Certification

  • Feb 2023 - Present (AMFI- Adviser Module)
  • Dec 2020 - Present (IRDA Insurance Adviser)

Hobbies and Interests

I like Cricket, Photography & Learning new good things.

Extracurricular Activities

I was the team member of my college faculty cricket team

Disclaimer

I declare that the above information is true to the best of my knowledge

Affiliations

Conducted many such sales activities to acquire new customers to the Bank and achieved many millstones in business.

Timeline

Branch Manager - (AVP)

KOTAK Mahindra Bank Ltd.
11.2023 - 06.2024

Regional Head - Sales Grade- (Chief Manager-1)

ICICI Bank Ltd.
12.2022 - 11.2023

Branch Manager (AVP) Cluster Hub Branch

YES Bank Ltd.
09.2022 - 12.2022

Branch Head (AVP)

Bandhan Bank Limited
05.2015 - 09.2022

BOSH “Branch Operation & Service Head” Maninagar Branch

ING Vysya Bank Ltd. (Now Kotak Mahindra Bank)
02.2010 - 05.2015

Territory Manager- Alternate Channel (MF Sales)

India Infoline Ltd. (IIFL)
12.2008 - 01.2010

Relationship Manager-WMS

Reliance Capital Services
10.2008 - 11.2008

Branch Head (Navrangpura Branch)

Integrated Enterprise (India) Limited
07.2005 - 09.2008

M-COM - Marketing, Accounting & Auditing

Pandit Lalit Mohan Govt. P.G. College- Garwal University

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