DHRUVIT JITENDRA RAUT
Quality Executive
Naigaon (West)
Summary
A detail-oriented and proactive Quality Executive with hands-on experience in in-process quality assurance within the scientific equipment manufacturing industry. Skilled in using a variety of mechanical measuring instruments like Vernier calipers, micrometers, and height gauges to ensure precision in every stage of production. I am also confident in handling customer interactions, resolving quality-related concerns, and maintaining clear and professional communication. Committed to delivering quality-driven results and supporting continuous improvement.
Overview
2
2
years of professional experience
4040
4040
years of post-secondary education
3
3
Languages
Work History
Quality Executive
Thermolab Scientific Equipments PVT. LTD.
11.2024 - Current
• Ensure adherence to SOPs, work instructions, and quality standards
• Identify process deviations and raise non-conformance reports
• Verify critical dimensions, fitment, and electrical connections during assembly
• Maintain IPQA checklists, inspection records, and related documentation
• Coordinate with production to ensure timely resolution of quality issues
Customer Service Executive
ASUS TECHNOLOGY PVT. LTD
02.2023 - 11.2024
- Resolved 50+ daily customer inquiries, achieving a 95% satisfaction rate
- Troubleshot hardware/software issues, reducing ticket response time by 15%
- Assisted with product exchanges, refunds, and warranty claims, ensuring policy adherence
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Q.A / Q.C. INSPECTOR
RAYCHEM RPG (P) LTD
11.2022 - 10.2023
- In Process Inspection
- Material Inwards inspection
- Maintaining record for daily and month rejection report
- Providing Input for reducing rejection and rework in Weekly meeting
- Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
Education
SSC - Science/Mathematics
New English School
Diploma - Mechanical Engineering
Bhausaheb Vartak Polytechnic
Skills
Product inspection
Operational excellence
Customer satisfaction
Quality tools
Corrective actions
Timeline
Quality Executive
Thermolab Scientific Equipments PVT. LTD.
11.2024 - Current
Customer Service Executive
ASUS TECHNOLOGY PVT. LTD
02.2023 - 11.2024
Q.A / Q.C. INSPECTOR
RAYCHEM RPG (P) LTD
11.2022 - 10.2023
SSC - Science/Mathematics
New English School
Diploma - Mechanical Engineering
Bhausaheb Vartak Polytechnic
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