Dhwani Tanna
Mumbai
Summary
Dynamic Business Analyst with a proven track record at Kotak Mahindra Bank, excelling in requirements gathering and stakeholder management. Spearheaded digital onboarding journeys, enhancing customer satisfaction and driving revenue growth. Proficient in Agile methodologies and gap analysis, delivering impactful solutions that align business objectives with technical execution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst, Associate Vice President
Kotak Mahindra Bank
06.2021 - Current
- Spearheaded the end-to-end development of digital onboarding journeys for Current Account products across web (DIY) and mobile (assisted) platforms, partnering with product and compliance teams.
- Achieved a 30% reduction in onboarding time, and a 35% increase in account activation by optimizing workflows and enhancing the user interface and experience.
- Drafted comprehensive BRDs, identified improvement areas, and implemented data-driven solutions for stakeholders, including detailed use cases and realization scenarios.
- Collaborated with cross-functional teams—software engineers, UX designers, QA specialists, and product owners—to ensure seamless delivery of solutions aligned with business goals.
- Created and prioritized user stories based on customer feedback and market demands, leading to higher revenue generation and customer satisfaction.
- Defined clear, business-driven acceptance criteria and shared actionable user stories with multi-disciplinary teams to support agile delivery.
- Facilitated Agile ceremonies, including sprint planning, backlog grooming, and retrospectives, ensuring efficient and timely project execution.
- Developed and delivered comprehensive reports and presentations to stakeholders and senior management, offering insights, recommendations, and updates on project status.
Data Analyst, Senior Manager
DCB Bank
12.2016 - 05.2021
- Developed a performance scorecard model for over 300 retail banking branches to track KPIs such as revenue, targets, and profitability.
- Streamlined the payout calculation process for frontline staff across the retail vertical, improving accuracy and transparency
- Automated manual reporting through dashboards by partnering with IT and Application Management teams, reducing reporting time by 40%.
- Conducted a profitability analysis for PAN India branches, and provided actionable insights that led to cost optimization strategies.
- Analyzed trends and identified opportunities that exist in the retail portfolio, and provided key insights to management.
Business Analyst, Manager
Kotak Mahindra Bank
05.2012 - 12.2016
- Led requirements gathering and analysis in collaboration with Product and Process teams for Retail Liabilities products (Current Account, Savings Account, Term Deposits), ensuring seamless alignment with development teams.
- Authored comprehensive Business Requirement Documents (BRDs) and translated business needs into actionable outputs, including use cases, UAT plans, workflow/process diagrams, and defect trackers.
- Identified areas of improvement and suggested alternative processes, which would reduce timelines.
- Prepared user manuals and project documentation, ensuring timely communication across stakeholders during dry runs and production rollouts.
- Formulated budgets for retail liabilities operations by analyzing trends and integrating business growth plans.
- Monitored and analyzed costs debited to RL operations, and recommended cost reduction strategies.
- Automated manual charge processes by coordinating with the Product and BSG teams to transition unautomated charges to TBMS, reducing manual intervention and errors.
Education
Master of Business Administration - PGDM-Finance
Thakur Institute of Management Studies
03-2012
Bachelor of Commerce -
Narsee Monjee College
04-2009
HSC -
Maharastra Board
03-2004
Skills
- Requirements gathering
- Stakeholder management
- Business workflows
- Agile and Waterfall methodologies
- Software Development Life Cycle (SDLC)
- Project management
- BRD and FRD documentation
- User story creation
- Gap analysis
- JIRA and Confluence
- UAT Planning
- Process Automation
- Excel & PowerPoint
Certification
- Agile Scrum master certification
- NSE Certification in Capital Market (Dealers Module)
- NSE Certification in Derivatives Market (Dealers Module)
Languages
Languages known: English, Hindi, Marathi & Gujarati
Accomplishments
- Awarded for digital initiatives in March 2024
- Conferred with the title of Champion of the Month (Jun '13) for managing charges pan India
- Awarded Star of the Quarter (Jul - Sep 2016) for initiating automations in retail banking
- Digital onboarding success increased new account activations by 35% in one year
Timeline
Business Analyst, Associate Vice President
Kotak Mahindra Bank
06.2021 - Current
Data Analyst, Senior Manager
DCB Bank
12.2016 - 05.2021
Business Analyst, Manager
Kotak Mahindra Bank
05.2012 - 12.2016
Master of Business Administration - PGDM-Finance
Thakur Institute of Management Studies
Bachelor of Commerce -
Narsee Monjee College
HSC -
Maharastra Board
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