Diana Karthik
NEW DELHI
Summary
To excel in providing customer service on a long-term career plan and build a large client database for the organization. Compassionate Education Counselor known for high productivity and efficient task completion. Skilled in student guidance, development of educational plans, and conflict resolution. Excel in communication, empathy, and problem-solving in any field. Ready to leverage these skills to facilitate positive outcomes.
Overview
6
6
years of professional experience
Work History
Credentialing Analyst
Apply Board
New Delhi
06.2024 - Current
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Participated in meetings with stakeholders to discuss changes in regulatory standards or policies impacting credentialing activities.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Performed data analysis and validation activities for application.
Customer Service Associate
FIS
09.2020 - 06.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed-up with customers after purchase to ensure satisfaction.
- Provided information about products and services available to customers.
Education Counselor
Edwise International
06.2019 - 08.2020
- Conducted individual student meetings to discuss educational objectives and provide personalized advice.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Directed and participated in recruitment and enrollment activities.
- Organized college fairs for high school seniors interested in exploring higher education options.
Education
Specialization in Fashion Designing -
INIFD (International Institute of Fashion Designing)
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Skills
- MS Office
- PowerPoint
- Excel
- Adobe Photoshop
- Adobe Illustrator
- Client handling
Career Experience
- Education Counselor, Edwise International, 1 year 2 months, 06/01/19, 08/31/20
- Customer Service Associate, Green Dot Process (FIS), 4 months, 10/01/20, 01/31/21
- Customer Service Associate, Tesco Process (FIS), 1 year 4 months, 09/01/21, 01/31/23
Personal Information
- Date of Birth: 03/30/95
- Gender: Female
- Marital Status: Married
Hobbies and Interests
- Reading Books
- Doing New Things
- Listening to Music
- Dancing
Disclaimer
I hereby assure that the information furnished above is true to the best of my knowledge and belief.
Timeline
Credentialing Analyst
Apply Board
06.2024 - Current
Customer Service Associate
FIS
09.2020 - 06.2023
Education Counselor
Edwise International
06.2019 - 08.2020
Specialization in Fashion Designing -
INIFD (International Institute of Fashion Designing)
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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