Listening to music
Diana Monteiro
Client Service Specialist
Vasai West
Summary
Experienced in client relationship management, dedicated to delivering exceptional service and support. Focused on utilizing effective communication and problem-solving strategies to address client needs and enhance satisfaction. Consistently fostered strong client relationships, ensuring seamless service delivery throughout my career.
Overview
19
19
years of professional experience
2030
2030
years of post-secondary education
Work History
Client Services Specialist
Travel Owl Pvt Ltd
09.2020 - Current
- Respond to client questions about our services, results and provide additional specialized services, perform data analysis and generate reports as required.
- Ensure data security and compliance with company policies and keeping daily records of detailed reports for further processing.
- Built strong relationships with clients, fostering trust and loyalty while promoting company brand.
- Act as a point of contact between clients and internal teams for maintaining clear communication.
Client Services cum Manager
Shri Dinesh Logistics Services (Amway India Pvt Ltd)
01.2017 - 05.2018
- Creating a positive onboarding experience for new clients
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings
- Identifying ways to overcome clients’ initial dislike of company products
- Maintaining an accurate record of all existing and potential clients
- Responding to client inquiries in a timely and professional manner
- Training and providing overall guidance to client service employees
- Organizing training seminars to enable clients to fully utilize product features and benefits
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues
- Maintained professional, organized, and safe environment for employees and patrons.
Senior Client Support Executive
3 Global Services Pvt. Ltd.
06.2006 - 11.2011
- Cultivated strong client relationships, delivering exceptional service that resulted in a significant increase in client retention and long-term loyalty
- Resolved client issues promptly and effectively, ensuring a high level of satisfaction and fostering repeat business
- Utilized a client relationship management system to track interactions, leading to improved client retention and the successful renewal of contracts
- Provided comprehensive product demonstrations tailored to individual client needs, resulting in higher conversion rates.
- Enhanced customer satisfaction by addressing and resolving client concerns promptly and professionally.
- Collaborated with cross-functional teams to identify and resolve recurring client issues.
Education
School Secondary Certificate -
St. Joseph’s High School
Mumbai 04.2001 - 01.2003
Higher Secondary Certificate - Commerce
Kannada Bhavan Jr. College
Mumbai 04.2001 - 01.2005
Bachelor of Accountancy - Commerce
Mumbai University
Mumbai06-2024
Skills
- Microsoft Office, PowerPoint, Excel and Word
- Cross-functional coordination
- Ability to multitask
- Client relationship building
- Database management
- Problem-solving skills
- Multitasking Abilities
- Excellent communication
- Calm under pressure
Personal Information
Date of Birth: 11/20/84
Professional Development
Microsoft Office, PowerPoint, Excel, Word, Ability to multitask, Leadership skills, Problem-Solving, Good Communication skills, Fast learner, English, Hindi, Marathi, Konkani, Listening to music, Sharing & Discussing movies, Traveling, Reading books
Interests
Sharing & Discussing movies
Traveling
Reading books
Timeline
Client Services Specialist
Travel Owl Pvt Ltd
09.2020 - Current
Client Services cum Manager
Shri Dinesh Logistics Services (Amway India Pvt Ltd)
01.2017 - 05.2018
Senior Client Support Executive
3 Global Services Pvt. Ltd.
06.2006 - 11.2011
School Secondary Certificate -
St. Joseph’s High School
04.2001 - 01.2003
Higher Secondary Certificate - Commerce
Kannada Bhavan Jr. College
04.2001 - 01.2005
Bachelor of Accountancy - Commerce
Mumbai University
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