Diana Angeline Jones
Bengaluru
Summary
Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field.
Overview
6
6
years of professional experience
Work History
Team Manager
Alorica Private Limited
Bengaluru
11.2022 - Current
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
Customer Service Representative
First Advantage
Bengaluru
09.2019 - 02.2022
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Serive
Mphasis
Bengaluru
05.2018 - 08.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Education
Commerce
St. Anne's Women's PU College
Bengaluru06-2018
Mount Carmel High School
Bengaluru06-2016
Skills
- Strategic Thinking
- Strong analytical skills
- Training and mentoring
- Research capabilities
- Project Planning
- Disaster Recovery Planning
- Professionalism
- Time Management
- Team Collaboration
- Multitasking
Timeline
Team Manager
Alorica Private Limited
11.2022 - Current
Customer Service Representative
First Advantage
09.2019 - 02.2022
Customer Serive
Mphasis
05.2018 - 08.2019
Commerce
St. Anne's Women's PU College
Mount Carmel High School
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