Diane Bedel

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• Maintained a welcoming office environment conducive to open dialogue between students and staff members alike.
• Assessed student progress through regular meetings with teachers and counselors, identifying areas requiring further assistance or support services.
• Collaborated with school counselors to develop and implement effective social-emotional learning programs for students across all grade levels.
• Provided individualized college planning guidance based on each student''s unique needs and aspirations, increasing acceptance rates at desired institutions.
• Collaborated with teachers to identify students in need of additional resources or interventions, improving overall academic success rates.
• Streamlined the registration process for new students, ensuring a smooth transition into the school community.
• Served as liaison between parents, teachers, and administration to foster open communication channels and resolve conflicts effectively.
• Processed student registrations and withdrawals.
• Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
• Performed clerical and administrative support duties to optimize workflow procedures.
• Documented attendance, grades and test scores to update permanent records.
• Exercised judgment within school policy guidelines to alleviate principal's workload.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.