Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
BusinessAnalyst
Dibya Singh Jagaddev

Dibya Singh Jagaddev

Business Integration Associate Manager
Bangalore,Karnataka

Summary

Candidate with 8+ years of work experience in various capacities such as Product Manager in Software-as-a-service Business Enablement Program, Business Consultant in High Tech, Subscription Billing & Invoicing, Enterprise Security & Consumer Lending Industry.

Responsibilities

•SAAS Consulting & Asset Development

•Product Road Map and Delivery Planning for Market Launch

•Product & Impact Analysis

•Improve Customer Experience through Analysis & Analytics

•Perform Collaboration & Integration activities with relevant Stakeholders

Overview

10
10
years of professional experience
5
5
years of post-secondary education
5
5
Certifications

Work History

Product Manager

Accenture
Bengaluru
10.2020 - Current
  • Product Delivery & GTM: Spearheaded a Product team of 12 members for onboarding more than 10 new Subscription based offers like Storageas-a-Service, Integrated Offer, Dell Managed Services, Microsoft NCE(SKU & Rate card), Rate Card based APEX Offers, Third Party offers and Dell Warranty Subscription offers
  • Product Delivery & GTM: Successfully migrated about 10K+ existing subscribers to a new financial provider system for payment authorization without any customer impact
  • Product Delivery: Documented user stories, persona based application navigation specifications and product features to
    communicate across teams
  • Product Discovery: Worked with Product team to enable Stealth feature which helps in identifying issues, bugs and process gaps in the Product before its launched to the market. This was
    deliver with the aim of providing a seamless and bug free product customer experience
  • Product Strategy: Worked with Delivery Managers and Cross Product functional leads to define the product vision, mission and metrics related based on OGSM. This helped to define the
    Product Road Map for every fiscal year
  • Product Strategy: Identified KPIs and benchmarking values for after sales analytics application which aims at reducing churn rate of customers related to Software-as-a-Service Offering
  • Product Strategy: Creation of process designs for product bundling capability for as-a-Service solution enabling transformation from product-based to subscription pricing
  • Product Improvements/Simplification: Collaborated with CSM to reduce IT frictions related to Billing, Trade Compliance Check,
    Payment Authorization, Invoicing & Renewal processes which helped the product improve from 92% to 98% of accuracy in Billing, Renewal & Invoicing the Customers
  • Product Improvements/Simplification: Improved Customer experience by consistently delivering more than 90% of customers with same day Billing, Renewal & Invoicing where large Invoice processing was reduced from 20 hours to less
    than 10 minutes
  • Product Improvements/Simplification: Lead the Product team to drive Product Modernization initiative for moving from Legacy Batch Systems to Event Based Queue Mechanism and simplifying the processes by eliminating redundant processes

Summer Intern

NestAway Technologies Pvt. Ltd
Bengaluru
04.2019 - 05.2019
  • Worked on Project: “Increase NestAway’s Brand Awareness through Merchandise” involving three key deliverables
  • Collaborated with sales team & platform teams to do a Root Cause Analysis related to fall in monthly Schedule-a-Visit & bed bookings
  • Surpassed NestAway’s previous record related to monthly schedule-a-visits by preparing platform in excel which helped in analyzing the data & communicating insights on daily basis to digital team for targeting customers through push notifications

Senior Analyst

Wells Fargo India Pvt. Limited
Bengaluru
02.2017 - 06.2018
  • Executed application enhancement projects by collaborating with Dev Team & other service provider teams
  • Successfully coordinated multiple infrastructure projects simultaneously which required coordination among multiple teams and forwarded the Safety & Soundness initiative
  • Created Knowledge repository space as a team member which helped our department Consumer Lending to reduce managed services costs by 20% & reduced the new joiner KT time by 2- 3 days

Business Analyst

Cognizant
01.2014 - 02.2017
  • Worked for 2 client facing roles in areas of Auditing & BFSI (IAM Products)
  • Remodeled the ‘access’ module functionality which helped in automating request creation thereby reducing the time taken to meet the business objective by 1.5 days
  • Implementation of ‘Account Provisioning’ and ‘Access management’ modules for tracking and preventing unauthorized access to workers
  • Facilitated agile ceremonies, set up agile model & led Sprint Backlog & Planning meetings in the team of 6 as a Business Analyst
  • Innovated the module functionality which eliminated manual ticketing system & helped client to save cost of 2000 euros per month

Education

MBA - Marketing

Goa Institute of Management
Goa,India
06.2018 - 03.2020

B.Tech - Electrical Engineering

Orissa Engineering College
Bhubaneswar,India
09.2009 - 05.2013

Skills

Product Development

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Certification

IIBA -ECBA

Software

TFS

Visio

MS Office

Soap UI/Post Man

Jira

Confluence

Miro

SQL

Timeline

Microsoft Azure AI Fundamentals

06-2021

Azure Data Fundamentals

06-2021

Microsoft Azure Fundamentals

05-2021

IIBA -ECBA

11-2020

Product Manager

Accenture
10.2020 - Current

Summer Intern

NestAway Technologies Pvt. Ltd
04.2019 - 05.2019

MBA - Marketing

Goa Institute of Management
06.2018 - 03.2020

ITIL Foundation

10-2017

Senior Analyst

Wells Fargo India Pvt. Limited
02.2017 - 06.2018

Business Analyst

Cognizant
01.2014 - 02.2017

B.Tech - Electrical Engineering

Orissa Engineering College
09.2009 - 05.2013

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Dibya Singh JagaddevBusiness Integration Associate Manager