Dibyalochan Jena

• Administer and manage strategic On-Prem as well as SaaS Applications(Silk Central, Silk Test, Silk Performer, BrowserStack, UFT, LRE, Octane, SpiraPlan) for the testing community.
• Resolved L2 issues and collaborated with vendors for L3 support, ensuring timely resolution of technical challenges.
• Conducted root cause analysis for incidents impacting on-prem tool infrastructure, identifying key areas for improvement.
• Perform manual testing in production-like environments to ensure smooth tool upgrades and fixes.
• Gather knowledge and write requirements for tool upgrades and fixes.
• Plan, communicate, and implement tool changes, keeping users informed.
• Initiated and managed triage meetings with stakeholders, facilitating resolution of critical issues and enhancing communication.
• Oversee license management, ensuring proper allocation and usage.
• Maintain and update Confluence guides to ensure accurate tool documentation.
• Configure firewall rules for secure tool operations and network setups.
• Contribute to the future planning and replacement of test management tools, including POC testing and writing requirements.
• Lead a junior analyst team of 5-6, mentoring and conducting multiple Knowledge Transfer (KT) sessions.
• Build and maintain trusted relationships with internal tool users, offering support for all tool-related queries.
• Generate monthly application usage matrices for stakeholders and senior management.

Delivered high-impact results that facilitated direct-hire conversions with NatWest stakeholders.

• Collaborated on the testing and validation of an internal project management Application "Deluxe Dash", ensuring its reliability, functionality, and seamless integration within the organization.
• Conducted comprehensive test cases, including functional, regression, and user acceptance testing (UAT) to identify and resolve defects.
• Participated in the creation of test plans, test scripts, and test cases based on user requirements and project specifications.
• Worked closely with development teams to troubleshoot issues and perform root cause analysis, ensuring timely resolution of defects and smooth software delivery.
• Documented test results and created reports, providing feedback to enhance product quality and user experience.