DIBYA RANJAN MALLA

· Helping Managed Service Provider (MSP) & Mid-Market Enterprises to set-up the PSA, RMM and Documentation tool to manage their business.

- Implementing Kaseya Products VSAx, BMS, IT Glue, MyITprocess, MyGlue, Network Glue and Pulseway PSA.

· Demonstrating the VSA (Remote Monitoring and management) tool, BMS (Professional Services Automation) tools to prospects during pre-sales calls.

· Helping customer evaluate VSA and BMS in their environment.

· Recommending customers for add-ons after understanding their requirements.

· 5 years of experience in Installation, Maintenance and Troubleshooting of Windows based servers across India.

· Supervising a team of 7 members at project; monitoring activity report.