Dibyendu Dutta
Katwa
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
14
14
years of professional experience
Work History
Team Leader
DBR Infotech Private Limited
Kolkata
10.2017 - Current
- Led and motivated a diverse team of international call center agents to meet and exceed performance targets.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Customer Care Executive
Colossal Infotech Private Limited
Kolkata
01.2013 - 09.2017
- Handled international customer inquiries and issues in a professional manner
- Managed high call volumes effectively.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
Senior Executive
Aegis BPO
Kolkata
10.2010 - 01.2013
- Conducted regular performance reviews, providing feedback and coaching to improve sales team's performance.
- Briefed executive leadership on operations activities, collected feedback, and incorporated new directives resulting from strategy meetings.
Education
VU -
Vidyasagar University
01.2015
NSOU -
Jagabandhu College, Andul
01.2013
WBCHSE -
Katwa Bharati Bhaban
04.2004
WBBSE -
Katwa Bharati Bhaban
04.2002
Skills
- Client relationships
- Effective communicator
- Strong negotiation abilities
- Dedicated to delivering results and driving business
- Leadership
- Computer Proficiency: Microsoft Windows, MS Excel, MS Word, MS PowerPoint
- Leading Team Meetings
- Analytical Thinking
- Team Supervision
Address Details
Sukanta Pally, Word 10, Katwa, West Bengal, 713130
Professional Highlights
Sales Strategies and Techniques: Showing a keen interest in staying up-to-date with the latest sales strategies, attending seminars or webinars on sales techniques, or reading books related to sales effectiveness can highlight your commitment to improving your skills in the field.
Personal Information
- Passport Number: M5802280
- Date of Birth: 09/30/1986
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, Dibyendu Dutta, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- While working in Colossal Infotech private limited 3 times Employee of the year award achieved. (2013, 2015, 2016)
- Best Team leader awards get in DBR Infotech private limited in the year of 2022 for excellence performance.
- The Pinnacle Performance Trophy: Celebrate the remarkable achievement for sales in 2021 for DBR Infotech Private Limited.
Timeline
Team Leader
DBR Infotech Private Limited
10.2017 - Current
Customer Care Executive
Colossal Infotech Private Limited
01.2013 - 09.2017
Senior Executive
Aegis BPO
10.2010 - 01.2013
VU -
Vidyasagar University
NSOU -
Jagabandhu College, Andul
WBCHSE -
Katwa Bharati Bhaban
WBBSE -
Katwa Bharati Bhaban
Similar Profiles
Podapati Koteswara RaoPodapati Koteswara Rao
Senior Technical Support Engineer at Impact Infotech Private LimitedSenior Technical Support Engineer at Impact Infotech Private Limited
Madhumala GMadhumala G
Technical Executive at Data Collection Infotech (India) Private LimitedTechnical Executive at Data Collection Infotech (India) Private Limited
RITTY MARIYAM JOHNRITTY MARIYAM JOHN
Junior Data Scientist at Oracuz Infotech Private LimitedJunior Data Scientist at Oracuz Infotech Private Limited