Dibyendu Ghosh
Store Manager
Kolkata
Summary
Proven leader with extensive experience in enhancing customer satisfaction and streamlining operations at Heads Up For Tails. Excelled in staff supervision and problem-solving, significantly raising customer service standards. Skilled in store organization and fostering team collaboration, driving business development and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Heads Up For Tails
03.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Senior Customer Service Representative
Da Milano Leathers PVT LTD
01.2022 - 02.2023
- Mentored junior team members, contributing to their professional development and overall team success.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Section Manager
RELIANCE BRANDS LIMITED
01.2019 - 01.2022
- Mentored junior employees for career growth, building a strong talent pipeline for the organization.
- Resolved complex issues through root cause analysis and implementation of effective solutions tailored to specific situations.
- Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.
- Achieved consistent on-time project completion by monitoring progress, identifying bottlenecks, and taking corrective actions as needed.
Education
Bachelor of Arts - English Language And Literature
Katwa College
Katwa, Burdwan 04.2001 -
High School Diploma -
Katwa Kashiram Das Institution
Katwa, Burdwan 04.2001 -
Skills
Stock management
Store Organization
Customer Relations
Customer Service
Store Opening and Closing
Store operations
Business Development
Loss Prevention
Problem-Solving
Department Oversight
Staff Supervision
Certification
NCC 'C' Certificate
Cricket
When i get some time , i love to play cricket with new friends .
Timeline
Assistant Store Manager
Heads Up For Tails
03.2023 - Current
Senior Customer Service Representative
Da Milano Leathers PVT LTD
01.2022 - 02.2023
Section Manager
RELIANCE BRANDS LIMITED
01.2019 - 01.2022
Bachelor of Arts - English Language And Literature
Katwa College
04.2001 -
High School Diploma -
Katwa Kashiram Das Institution
04.2001 -