With over 13 years of experience in the BPO industry, highly skilled professional in client servicing, people, process, and operations management. Expertise also extends to quality assurance, change management, process improvement, and vendor management. Consistently demonstrates astute decision-making and strong commitment to delivering exceptional results. Possesses deep understanding of industry best practices and successfully implements strategies to drive operational efficiency and enhance customer satisfaction. Proven track record in managing complex projects and leading cross-functional teams, making a valuable asset to any organization seeking a dedicated and accomplished professional.
Playing Cricket
Date of Birth: 29/July/84