DIGANTO MUKHERJEE
Bengaluru
Summary
Analytical professional with 3.5 years in financial services, specializing in quantitative analysis and corporate finance. Developed automated valuation and dynamic 3-statement models using Excel, VBA, and Python. Supported M&A execution and capital raising by streamlining due diligence through custom data scrapers and analytical tools.
Overview
3
3
years of professional experience
Work History
Support Coordinator
GLOBALPAYMENTS
Bangalore
02.2025 - Current
- Collaborated with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives, enhancing alignment and execution
- Evaluated impact of proposed strategies on business outcomes by analyzing complex data sets, generating actionable insights, and providing strategic recommendations that supported key business initiatives
- Collaborated with teams to implement changes and evaluated their impact on business outcomes
- Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics
E-Support Officer
24-7 INTOUCH
Bangalore
01.2023 - 02.2025
- Managed incoming emails for customer service requests and inquiries, ensuring timely responses and effective resolutions to enhance customer satisfaction.
- Utilized salesforce CRM software to track customer interactions, maintaining accurate records to support service delivery.
- Followed up with customers post-resolution to confirm satisfaction and gather feedback for service improvement.
- Coordinated data entry for customer orders and service requests, streamlining processing and order fulfillment for improved service delivery.
- Conducted routine audits to maintain quality control standards and ensure compliance with operational guidelines.
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE
Shri Shankaracharya College of Engineering
Bhilai, Chhattisgarh04-2022
Skills
- business analysis
- financial analysis
- data analysis
- kpi
- report generation
- tableau
- dashboard
- advanced excel
- process improvement
- IT strategy
- client relationship management
- team collaboration
- misreporting
Activities
- Vlogging
- Travelling
- Singing
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Timeline
Support Coordinator
GLOBALPAYMENTS
02.2025 - Current
E-Support Officer
24-7 INTOUCH
01.2023 - 02.2025
BACHELOR OF ENGINEERING - COMPUTER SCIENCE
Shri Shankaracharya College of Engineering