DIKSHA
CSR
Delhi
Summary
Highly motivated and enthusiastic individual seeking a good job option. Looking for a job wherein I can work for a longer period of time.
I have a friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Biba Apparels
05.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BCA - Computer Science
Delhi University
New Delhi, India04-2027
Higher Secondary -
Sarvodaya Vidyalaya
New Delhi, India04-2024
Skills
- Ms office
- Html
- C
- Tally
- Corel
Problem-solving
Active listening
Product knowledge
Customer service
Adaptability and flexibility
Complaint resolution
Role
I have started my career very early even before completing 12th I have started working in AP2V Academy than after completing 12th I have got an option to work with Biba Apparels as a CSR wherein my work is to resolve customer queries.
Timeline
Customer Service Representative
Biba Apparels
05.2024 - 12.2024
BCA - Computer Science
Delhi University
Higher Secondary -
Sarvodaya Vidyalaya
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