DIKSHA AGRAWAL
Manager - Programs (MIT)
Mumbai
Summary
Strategic, growth-driven sales leader with 9+ years of experience driving B2B and B2C revenue in platform-led, SaaS-like environments. Proven at owning go-to-market strategy, leading complex sales cycles, and making data-driven decisions that accelerate pipeline growth, market expansion, and customer retention. Experienced in managing multi-product portfolios, influencing senior stakeholders, and partnering cross-functionally with sales, marketing, and operations to deliver measurable business outcomes. Recognized for building high-performing teams, optimizing sales processes, and executing strategies that consistently drive scalable and sustainable growth.
Overview
9
9
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Manager
Emeritus
09.2021 - Current
- Owned and scaled a multi-product enterprise portfolio, generating $4.5M–$5M in annual revenue through cohort-based programs.
- Partnered with customers to design tailored learning and engagement strategies, aligning solutions to business and workforce goals.
- Led go-to-market launches and pilots for new programs with Harvard, Wharton, and Stanford, tracking adoption, demand, and market fit.
- Drove pipeline and enrollments through consultative selling, product demos, and stakeholder presentations.
- Collaborated cross-functionally with Sales, Marketing, Operations, and Academic teams to meet shared revenue and customer experience goals.
- Managed a diverse account portfolio, increasing retention and upsell through value-driven engagement and relationship management.
- Conducted market and competitive analysis to identify growth opportunities and inform product and pricing decisions.
- Implemented and optimized CRM and operational processes, improving visibility into pipeline, customer engagement, and performance metrics.
Sales Manager, Business to Business Sales Operations
Whitehat Jr.
10.2020 - 09.2021
- Built the entire B2B Sales Operations from the ground up, establishing nationwide client networks and expanding market presence.
- Led international projects, successfully targeting schools in Singapore and West Africa, driving global business initiatives.
- Pitched coding classes leveraging WhiteHat Jr. curriculum, teachers, and services to schools across India, achieving a 86% deal closure rate in video meetings.
- Conducted curriculum and teacher quality audits, optimizing programs to meet client-specific requirements and ensuring high educational standards.
- Facilitated strategic meetings with school owners, principals, and staff, and organized live demo events for students and parents, enhancing product understanding and adoption.
- Developed and implemented strategies to improve sales performance while maintaining quality standards.
- Generated ₹10 Crore in revenue, significantly contributing to the company’s growth.
Regional Sales Manager
Atul Projects
03.2017 - 03.2020
- Worked in Real Estate Market; with direct clients as well as Real Estate Agents.
- Responsible for managing relationships with Local and International real estate agencies collaborated by the company.
- Worked on Marketing Strategies to launch new products.
- Handled direct marketing operations to address the targeted B2B market.
- Built Strategies to launch company products in India.
- Generated revenue of 60 Crores INR for the company (Domestic and International included)
Education
Graduation -
Jai Hind College
01.2016
Pre-University - undefined
Royal College of Arts, Science & Commerce
01.2013
School - undefined
SMT. RBK School, ICSE
01.2011
Skills
Client Relationship & Account Management
Revenue & Sales Management
Strategic Planning & GTM Execution
CRM & Salesforce Management
Data Analysis & Data-Driven Decision Making
Cross-Functional Collaboration & Leadership
Negotiation & Stakeholder Management
Market & Competitive Analysis
Pipeline, Lead Generation & Sales Processes
Project & Process Management
Customer Retention, Upselling & Expansion
Operational Efficiency & KPI Management
Accomplishments
- The distinction in Graded Exams in Spoken English (IELTS) – Conducted by British Council.
- National Social Service Main Leader of St. Andrew’s College (2014-2015)
- Achieved the highest number of sales in B2C and B2B combined in Atul Projects. (2018 – 2019)
Certification
A Distinction in Graded Exams in Spoken English (IELTS) – Conducted by British Council.
References
Available Upon Request
Timeline
The Wharton School - Business Analytics: From Data to Insights
03-2025
400 Hour International Post Graduate Diploma in TESOL/TEFL with Specialization in Business English Teachers Training.
11-2023
NUS Business School - Transforming Customer Experience: Strategies for Service Industry
05-2023
Digital Marketing Course by Columbia Business School
06-2022
Manager
Emeritus
09.2021 - Current
Sales Manager, Business to Business Sales Operations
Whitehat Jr.
10.2020 - 09.2021
Regional Sales Manager
Atul Projects
03.2017 - 03.2020
A Distinction in Graded Exams in Spoken English (IELTS) – Conducted by British Council.
06-2016
Pre-University - undefined
Royal College of Arts, Science & Commerce
School - undefined
SMT. RBK School, ICSE
Graduation -
Jai Hind College