Summary
Overview
Work History
Education
Accomplishments
Certification
Interests
Timeline
Skills
Work Preference
Diksha Gupta

Diksha Gupta

Engineer
Navi Mumbai,Maharashtra

Summary

Committed and experienced server with a strong background in providing exceptional customer service. Skilled in multitasking and working well under pressure. Strong attention to detail and ability to work in a fast paced environment make me a valuable asset to any team. in

Overview

1
1
Certification
1
1
Language
9
9
years of post-secondary education

Work History

Technical Support Engineer, Windows Administrator

TEAM COMPUTERS (HDFC BANK )
  • Creating user accounts for Windows, 0365, and Oracle GUI .
  • Managing user accounts in Active Directory Services .
  • Review Daily AD (Active directory) as Checker and Maker
  • Working on live Servers Of Company HDFC LTD, HDFC SALES, HDFC AMC .
  • Working with 0365 and Oracle GUI also expertise in cloud-based solutions and database management.
  • Migration of Outlook emails to Microsoft 0365 .
  • Migration of Netcore Mail to Office O365 mailbox .
  • As well as the ability to troubleshoot issues that may arise during the migration process.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Maintained response times to support business continuity.

Sr. Engineer EUS (End User Support)

MICROLAND LTD (HDFC LTD)
  • Working on 0365 EML and Microsoft Outlook(Installation &configuration) Mobile
  • Handling password, quota, mobile configuration and archive related tickets and mails
  • Coordinate with engineers and complete activity on a provided timeline
  • Shared call and activity updates with clients on daily basis
  • Experience in lotus notes and lotus domino
  • In lotus notes working on lotus cloud migration and lotus mails Archive Activity
  • Working on IBM Maas360 MDM (Installation &configuration) Mobile

Associate System Engineer

MICROLANDLIMITED (TATA AIG)
  • Basic In Asset Management
  • Basic in Outlook
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

Education

Bachelor OF Engineering - Electrical And Electronic Engineering

SRI SATYA SAI COLLEGE, Bhopal
04.2018 - 06.2021

Diploma In EXTC - Electronics And Telecommunication

VIDYALANKAR POLYTECHNIC, Mumbai
2014 - 2017

HSC - MCVC

GURU NANAK KHALSA COLLEGE, Mumbai
06.2012 - 05.2014

SSC -

JAGANATH SHANKAR SETH MUNCIPAL SCHOOL, Mumbai
03.2011 - 04.2012

Accomplishments

  • 4 Times Performer Of The Month In MRC
  • COLLEGE PROJECT / ACHIEVEMENTS RFID BASED TOL TAX COLLECTION SYSTEM USING 89C51

Certification

Certification On Cloud Computing on AWS for Beginners [2023]

Interests

Learn New Things

Timeline

SRI SATYA SAI COLLEGE - Bachelor OF Engineering, Electrical And Electronic Engineering
04.2018 - 06.2021
VIDYALANKAR POLYTECHNIC - Diploma In EXTC, Electronics And Telecommunication
2014 - 2017
GURU NANAK KHALSA COLLEGE - HSC, MCVC
06.2012 - 05.2014
JAGANATH SHANKAR SETH MUNCIPAL SCHOOL - SSC,
03.2011 - 04.2012
Technical Support Engineer, Windows Administrator - TEAM COMPUTERS (HDFC BANK )
Sr. Engineer EUS (End User Support) - MICROLAND LTD (HDFC LTD)
Associate System Engineer - MICROLANDLIMITED (TATA AIG)

Skills

  • Customer Service
  • Time Management
  • Windows Servers
  • Application Installation
  • Service Log Management
  • Remote Diagnostics
  • Help Desk Tools
  • Support System Management
  • Ticket Management
  • Microsoft Windows and Office
  • Support End-Users

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programsWork from home option

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Diksha GuptaEngineer