Karan Garg
Samana
Summary
Highly skilled and motivated Implementation Consultant with extensive experience in enterprise software implementation, project management, customer service, and requirements analysis. Proficient in helpdesk software, Excel, and tools. Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Overview
5
5
years of professional experience
Work History
Windows Support Engineer
Yoda-tech
12.2021 - Current
- Provided technical support to customers resulting in increased customer satisfaction
- Managed helpdesk using Freshdesk software resulting in improved efficiency
- Resolved technical issues in a timely and professional manner resulting in increased customer satisfaction
- Monitored system performance to ensure optimal functioning of services.
- Assisted in the deployment of new software applications and hardware systems.
- Conducted regular performance monitoring of LAN, WAN, VPN components using various monitoring tools.
- Provided training to end users on how to use various networking tools including VPN clients and remote desktop applications.
- Provided technical assistance to end users on Active Directory related queries or incidents.
Customer Service
Competent synergies
Chandigarh
10.2019 - 08.2021
- Answered product and service questions and offered information on related products and services
- Maintained a customer account information database (incl
- Canceling and updating customer accounts.)
- Placed and canceled an average of 200+ orders weekly from customers, distributors, and agents
- In one time I am handling 3 chats
- Resolved customer service issues quickly and effectively.
- Handled escalated customer service matters professionally.
Education
B.A -
ISBM University
Chhattisgarh01.2021
12th -
The National Institute of Open Schooling
Patiala01.2018
Skills
- Fast Learner
- Communication Skills
- Effective Time Management
- Ability to Work Under Pressure
- Customer Service
- Computer Skills
- Application installations
- Remote assistance
- Troubleshooting and Diagnostics
- Network troubleshooting
- Technical support
- Troubleshooting skills
- Remote support
- Application support
- Ticketing systems
- Incident management
- Security protocols
- Backup and recovery
Disclaimer
I hereby declare that all information furnished above is true to best of my knowledge & belief.
Languages
- English
- Hindi
- Punjabi
Affiliations
Certificate of Appreciation from Onsite team
Completed IT Vendor Security Awareness Training June 11, 2024
Timeline
Windows Support Engineer
Yoda-tech
12.2021 - Current
Customer Service
Competent synergies
10.2019 - 08.2021
B.A -
ISBM University
12th -
The National Institute of Open Schooling
Similar Profiles
Poojitha GavullaPoojitha Gavulla
Consultant Physician at Yoda DiagnosticsConsultant Physician at Yoda Diagnostics
Ethan MinaEthan Mina
Kitchen Worker at Yoda LLCKitchen Worker at Yoda LLC
Mariyam Aslam BawanyMariyam Aslam Bawany
UX Researcher at YODA (THE RAYN GROUP)UX Researcher at YODA (THE RAYN GROUP)