Karan Garg
Software Engineer
Patiala
Summary
Seeking a career to utilize my knowledge, personal skills to gain comprehensive understanding at a reputed organization so as to take responsibility and contribute significantly.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Windows Support Engineer
Yoda Technologies Pvt. Ltd.
12.2021 - Current
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and configured operating systems and applications.
Customer Service Representative
Competent Synergies Pvt. Ltd.
10.2019 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handling email and chats as well.
Education
Bachelor of Arts -
ISBM University
Chhattisgarh 04.2001 -
High School Diploma -
N.I.O.S
Patiala 04.2001 -
Skills
Application Installations
User Support
Remote Support
Application Support
Technical Support
Call Management
Product Knowledge
Timeline
Windows Support Engineer
Yoda Technologies Pvt. Ltd.
12.2021 - Current
Customer Service Representative
Competent Synergies Pvt. Ltd.
10.2019 - 08.2021
Bachelor of Arts -
ISBM University
04.2001 -
High School Diploma -
N.I.O.S
04.2001 -