Diksha Madeshiya

• Conducted end-to-end pre-purchase mortgage file reviews, including income, credit, collateral, and compliance analysis in alignment with FHA, VA, Fannie Mae, and Freddie Mac guidelines.
• Validated key documents such as 1003, LE/CD, VOE, W-2s, pay stubs, bank statements, title, and appraisal reports, ensuring document integrity and adherence to TRID, RESPA, and QM/ATR regulations.
• Managed default servicing workflows, tracking foreclosure milestones, issuing notices (NOD, NOS), and updating servicing platforms like Black Knight MSP and LPS.
• Audited and processed default-related invoices (legal fees, escrow advances, property preservation) for investor reimbursement, ensuring billing accuracy and compliance with investor/insurer guidelines.
• Collaborated cross-functionally with attorneys, title companies, and vendors during foreclosure and loss mitigation activities (short sales, deeds-in-lieu, repayment plans).
• Supported loss mitigation efforts and escalated non-compliant or at-risk files to legal and compliance teams for resolution.
• Leveraged Excel (VLOOKUP, Pivot Tables) and Power BI to analyze loan performance trends, track exception cases, and present data-driven insights to senior stakeholders.
• Participated in Business Analyst projects to streamline pre-purchase review and invoicing operations by documenting business requirements, creating process maps, and recommending workflow automation.
• Prepared SOPs, created dashboards for operational metrics, and supported change management by training team members on updated workflows and compliance checklists.

Platforms & Tools: Encompass, Calyx, Black Knight MSP, LPS, Fiserv, FHA Connection, DU, LPA
Data & Reporting: MS Excel (Advanced), Power BI, DocMagic, Adobe Pro
Tech Proficiency: Basic SQL, Business Requirement Documentation (BRD), Process Mapping
Regulatory Expertise: TRID, RESPA, HMDA, CFPB, QM/ATR

✔ Business Process Improvement
✔ Requirement Gathering & Analysis
✔ Pre-Purchase Review & Mortgage Compliance
✔ Default Servicing & Foreclosure Workflow
✔ Stakeholder Communication
✔ Data Analysis & Reporting
✔ Invoice Review & Investor Guidelines
✔ Risk Assessment & Quality Control
✔ Regulatory Compliance (FHA, VA, GSE)

• Analyzed sales data and market trends to identify business opportunities, optimize strategies, and forecast revenue growth.
• Collaborated with cross-functional teams to align customer needs with product solutions, improving lead conversion and customer satisfaction.
• Streamlined sales processes and CRM usage by identifying bottlenecks and implementing process improvements for increased efficiency.
• Prepared and presented performance dashboards and reports for management, enabling data-driven decision-making and strategic planning.

• Analyzed employee performance and engagement data to identify trends, inform HR strategies, and improve retention.
• Collaborated with cross-functional teams to implement and optimize HRMS solutions, gathering user requirements and ensuring system alignment with business needs.
• Streamlined HR processes (onboarding, payroll, appraisals) by identifying inefficiencies and introducing process improvements.
• Created and presented HR reports and dashboards to leadership for data-driven decision-making and compliance monitoring.