Diksha Poojary Gaurollu

Proficient in orchestrating program and project management endeavors, adept at steering initiatives from beginning to successful completion and subsequently delivering tangible results. Successful in delivering 3 projects simultaneously within time and retained as the Program Manager for those accounts. Expert in client relationship management, ensuring seamless communication and satisfaction throughout the project lifecycle and fostering long term partnerships thereby delivering an increase in revenue by 20% as stated by Customer. Skilled in efficiently managing operations, leveraging lean methodologies and standardized process to enhance team efficiency and subsequently drive continuous improvement. A proven track record of client success in product and business development. Advanced hands-on experience in Agile Software Development and Scrum styled delivery for effective project deliveries and adapting to evolving project requirements. Seasoned in driving product development initiatives to capitalize on growth opportunities. Specialized in team management and skilled at cultivating high performing teams through mentorship and motivation.

• Netlink Software Group America Inc.
• Promoted to Senior Program Manager and Head of Application Development Team in 04/23 and 04/24 for delivering exceptional results in handling an enterprise customer and streamlining processes.
• Promoted to Program Manager in 04/22, within 1 year of joining the organization as a Senior Project Manager.
• ‘Team of the year’ awardee for year 2021 and 2022 in recognition for the value addition and efforts contribution.
• Delivered an intuitive Chat interface providing automated responses thus reducing the average inquiry response time by 70%, resulting in 40% increase in user engagement and 25% reduction in walk in inquiries and 90% improvement in citizen satisfaction ratings.
• Optimized the workflow of an enterprise Customer through web and mobile application with reduced man hours of 320 which is equivalent to 2 staff members.
• SA Technologies Inc.
• Spearheaded the creation of MS Excel tool using VBA for the sales team to use it offline, facilitating the collection of motor information and the generation of customer reports for internal team.
• Enhanced project management process for R&D projects to reduce the project completion time using Scrum.
• Cactus Communications Pvt. Ltd.
• Received ‘Business Excellence’ and ‘Execution Ninja’ awards for effectively managing and retaining Corporate Clients, streamlining internal processes, and clearing backlog of 600 old packs (project phases) in two weeks.
• Multi tasked roles of Client Servicing Manager and Project Manager.
• Increased business revenue in six months by adopting Agile Project Methodology leading to reduced duration of project completion in 6 to 8 weeks from 24 weeks.
• Managed to retain two huge corporate accounts which were on the verge of ending contracts with the organization.
• Assigned responsibility to lead key corporate accounts.
• Improved internal processes like FMEA resulting in business growth using Six Sigma methods.
• EClinicalWorks India Pvt. Ltd.
• Assigned major accounts within three months of going live.
• Dedicated accounts assigned based on Customers request to handle their projects.
• Created process documents for the team.
• Received words of appreciation from Tennessee and Vermont Immunization Registry for streamlining the Project Management process.
• Managed several types of projects (Enterprise, Immunization, Interface) within probation period.