Diksha Sharma
SOLAN
Summary
I have an experience supporting human resources activities. Smoothly collaborated with HR team to help with daily tasks from recordkeeping to employee relations management. Expert at maintaining confidentiality and boosting positive company culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR Recruiter
HR Live Wire
Chandigarh
2023.01 - 2023.07
- Conducted interviews with potential candidates, evaluated their qualifications.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
- Source qualified candidates through online job boards, social media networks, referrals.
- Participated in career fairs to attract potential applicants from local universities.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Compiled data from personnel records.
Reservation Associate
Praxis Service Pvt LTD
Gurugram
2021.03 - 2021.08
- Greeted customers and answered inquiries regarding hotel services, amenities, and local attractions.
- Provided customer service by responding to telephone and email inquiries in a timely manner.
- Processed reservations from the central reservation system
- Assisted guests with special requests such as room upgrades or late checkouts.
- Handled customer requests and complaints quickly to improve overall service.
Reservation Associate
Oberoi Contact Centre
New Delhi
2019.08 - 2020.04
- Greeted customers and answered inquiries regarding hotel services, amenities, and local attractions.
- Provided customer service by responding to telephone and email inquiries in a timely manner.
- Processed reservations from the central reservation system, third-party websites, and walk-in guests.
- Ensured accuracy of all data entered into the hotel's property management system.
- Verified guest information including name, address, payment method. prior to confirming the reservation.
- Monitored availability of rooms and updated records accordingly.
Education
Digital Marketing - Fundamentals of Digital Marketing
LinkedIn
2022-11
Some College (No Degree) - Baking And Pastry Arts
Academy of Pastry Arts
OberoiGurugram 2022-06
Language Course - German Language
Goethe Institute
New Delhi 2021-06
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
Dehradun2019-05
MBA -
Chandigarh University
Mohali Skills
- Candidate Sourcing
- Talent Acquisition
- Resume Screening
- Background Checks
- Outbound Calling
- Maintaining confidentiality
- Upselling strategies
- Customer reservations
- Telephone reception
Languages
Hindi
First Language
German
Beginner
A1
English
Advanced (C1)
C1
Punjabi
Beginner
A1
Certification
- Certificated in Fundamentals of digital Marketing
- Certificated in Part time pastry arts Course
- Certificated in Beginner German language course
Timeline
HR Recruiter
HR Live Wire
2023.01 - 2023.07
Reservation Associate
Praxis Service Pvt LTD
2021.03 - 2021.08
Reservation Associate
Oberoi Contact Centre
2019.08 - 2020.04
Digital Marketing - Fundamentals of Digital Marketing
LinkedIn
Some College (No Degree) - Baking And Pastry Arts
Academy of Pastry Arts
Language Course - German Language
Goethe Institute
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
MBA -
Chandigarh University