Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic
Diksha Sharma

Diksha Sharma

SOLAN

Summary

I have an experience supporting human resources activities. Smoothly collaborated with HR team to help with daily tasks from recordkeeping to employee relations management. Expert at maintaining confidentiality and boosting positive company culture.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HR Recruiter

HR Live Wire
Chandigarh
01.2023 - 07.2023
  • Conducted interviews with potential candidates, evaluated their qualifications.
  • Reviewed resumes and applications to determine which candidates met the position criteria.
  • Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
  • Source qualified candidates through online job boards, social media networks, referrals.
  • Participated in career fairs to attract potential applicants from local universities.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Compiled data from personnel records.

Reservation Associate

Praxis Service Pvt LTD
Gurugram
03.2021 - 08.2021
  • Greeted customers and answered inquiries regarding hotel services, amenities, and local attractions.
  • Provided customer service by responding to telephone and email inquiries in a timely manner.
  • Processed reservations from the central reservation system
  • Assisted guests with special requests such as room upgrades or late checkouts.
  • Handled customer requests and complaints quickly to improve overall service.

Reservation Associate

Oberoi Contact Centre
New Delhi
08.2019 - 04.2020
  • Greeted customers and answered inquiries regarding hotel services, amenities, and local attractions.
  • Provided customer service by responding to telephone and email inquiries in a timely manner.
  • Processed reservations from the central reservation system, third-party websites, and walk-in guests.
  • Ensured accuracy of all data entered into the hotel's property management system.
  • Verified guest information including name, address, payment method. prior to confirming the reservation.
  • Monitored availability of rooms and updated records accordingly.

Education

Digital Marketing - Fundamentals of Digital Marketing

LinkedIn
11-2022

Some College (No Degree) - Baking And Pastry Arts

Academy of Pastry Arts
OberoiGurugram
06-2022

Language Course - German Language

Goethe Institute
New Delhi
06-2021

Bachelor of Science - Hospitality Administration And Management

Institute of Hotel Management
Dehradun
05-2019

MBA -

Chandigarh University
Mohali

Skills

  • Candidate Sourcing
  • Talent Acquisition
  • Resume Screening
  • Background Checks
  • Outbound Calling
  • Maintaining confidentiality
  • Upselling strategies
  • Customer reservations
  • Telephone reception

Languages

Hindi
First Language
German
Beginner
A1
English
Advanced (C1)
C1
Punjabi
Beginner
A1

Certification

  • Certificated in Fundamentals of digital Marketing
  • Certificated in Part time pastry arts Course
  • Certificated in Beginner German language course

Timeline

HR Recruiter

HR Live Wire
01.2023 - 07.2023

Reservation Associate

Praxis Service Pvt LTD
03.2021 - 08.2021

Reservation Associate

Oberoi Contact Centre
08.2019 - 04.2020

Digital Marketing - Fundamentals of Digital Marketing

LinkedIn

Some College (No Degree) - Baking And Pastry Arts

Academy of Pastry Arts

Language Course - German Language

Goethe Institute

Bachelor of Science - Hospitality Administration And Management

Institute of Hotel Management

MBA -

Chandigarh University

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Diksha Sharma