Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Diksha Sharma

Diksha Sharma

Senior Business Process Executive
Hyderabad

Summary

Senior Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating entry level associates to manage processes effectively.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
4
4
Languages

Work History

Senior Business Process Executive

Copart Inc
Hyderabad
01.2024 - Current
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
  • Inputted and submitted client information to facilitate speedy processing of paperwork.
  • Managed over 40 customer calls per day.

Senior Process Associate

Accenture Services Pvt Ltd
Hyderabad
06.2017 - 08.2023
  • Boosted customer experiences by delivering superior
  • Customer service, issue resolution and
  • Merchandising.
  • Generated reports detailing findings and
  • Collected customer feedback and made process
  • Developed community reputation through
  • Offered advice and assistance to around 40+ customers per day, paying attention to special needs or wants.
  • Increased efficiency and performance by
  • Also trained couple of batches on communications product and process front.

Customer Service Associate

Sitel India Pvt Ltd
Hyderabad
06.2016 - 06.2017
  • Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisor for enhanced support.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Managed over 50+ customers per/day resolving their issues.

Education

Bachelor Of Technology - Electrical, Electronics And Communications Engineering

Malla Reddy Institute of Technology And Science
Hyderabad
07.2012 - 05.2016

10+2 (Intermediate) - Physics

Sri Chaitanya Junior College
Hyderabad
06.2010 - 05.2012

High School - Junior High Education

Kenedy Vidya Bhavan High School
Hyderabad
04.2006 - 03.2010

Skills

Verbal and written communication

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Interests

Music

Reading

Occasional writing

Timeline

Senior Business Process Executive

Copart Inc
01.2024 - Current

Senior Process Associate

Accenture Services Pvt Ltd
06.2017 - 08.2023

Customer Service Associate

Sitel India Pvt Ltd
06.2016 - 06.2017

Bachelor Of Technology - Electrical, Electronics And Communications Engineering

Malla Reddy Institute of Technology And Science
07.2012 - 05.2016

10+2 (Intermediate) - Physics

Sri Chaitanya Junior College
06.2010 - 05.2012

High School - Junior High Education

Kenedy Vidya Bhavan High School
04.2006 - 03.2010

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Diksha Sharma Senior Business Process Executive