Summary
Overview
Work History
Education
Skills
Timeline
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Diksha Verma

Reservation Executive
Bengaluru

Summary

Hardworking customer service professional well-versed in completing bookings by applying strong sales, relationship-building and negotiation skills. Persuasive and energetic with demonstrated record of meeting and exceeding service, productivity and sales goals. Working in self-directed and highly motivated fashion to meet and exceed customer expectations, solve problems and convert calls into paid reservations. Good data entry and reporting skills with highly accurate and detail-oriented nature.

Overview

4
4
years of post-secondary education
1
1
Language

Work History

Reservation Executive

Radisson Bengaluru City Centre
Bengaluru
01.2023 - Current
  • Maximized revenue by turning simple inquiries into reservations.
  • Created daily floor sheets outlining reservations.
  • Negotiated group rates with hotels to meet budget and client requirements.
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Collaborated with [Type] and [Type] departments personnel to convey guest needs and achieve smooth arrivals.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Handled billing information over phone.
  • Worked closely with front desk to achieve full occupancy of property.
  • Resolved various issues and discrepancies for customers.
  • Provided customers with information about availability and pricing.

Education

B.com(Hons.) - Banking And Financial Support Services

Lucknow Public Inter College
Lucknow
03.2013 - 03.2016

Diploma in HTCS - Hospitality

Frankfinn Institute of Airhostess Training
Lucknow
02.2017 - 03.2018

Skills

Complaint management

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Timeline

Reservation Executive

Radisson Bengaluru City Centre
01.2023 - Current

Diploma in HTCS - Hospitality

Frankfinn Institute of Airhostess Training
02.2017 - 03.2018

B.com(Hons.) - Banking And Financial Support Services

Lucknow Public Inter College
03.2013 - 03.2016

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Diksha VermaReservation Executive