Diksha Wadeyer

Results-driven Key Account Manager with 4+ years of experience in account management, client relationship management, revenue growth, and strategic account planning across e-commerce and service industries. Proven expertise in portfolio management, stakeholder management, business development, and customer retention strategies. Strong background in digital marketplace operations, seller performance optimization, KPI tracking, and data-driven decision-making. Skilled in sales enablement, pricing strategy, risk management, and cross-functional collaboration to drive conversion optimization and business growth. Currently based in Bengaluru, India, with flexibility to relocate and contribute to high-growth organizations

Managed seller support and account operations for Flipkart, specializing in listings and cataloging.
Served as the primary seller contact, resolving account, listing, and backend issues efficiently.
Conducted seller onboarding and training, improving platform adoption and operational efficiency.
Handled 40+ tickets/day with 95% quality score during Big Billion Days, consistently meeting SLAs.
Collaborated with internal teams for issue resolution and ensured high seller satisfaction.
Utilized Flipkart Seller Hub expertise and multilingual support (English, Hindi, Kannada) for effective communication.