Mohammed Harshad H

• Manage a portfolio of 40+ SMB sellers weekly, acting as a trusted adviser to drive business recovery and long-term growth.
• Led product reinstatement strategies for listings blocked due to policy violations, resulting in ~₹15MM weekly GMS recovery across managed accounts.
• Partner with sellers to optimize conversion levers, including NC-EMI configuration, deal creation, and promotion enablement, improving sales performance.
• Analyze seller performance using SQL, Excel, and internal dashboards to identify growth opportunities, risks, and corrective action plans.
• Collaborate cross-functionally with category teams, policy teams, and international stakeholders to execute scalable business solutions.
• Deliver regular business reviews, insights, and action plans to sellers, influencing decision-making and driving sustained engagement.
• Support peak events and sales cycles (e.g., Diwali) by ensuring advertising continuity and minimizing revenue disruption.

Key Impact Projects

• ASIN Risk Mitigation (Diwali 2024): Built monitoring and intervention workflows that reduced listing suppression across high-impact accounts.
• Customer Trust & Review Integrity (Q1 2025): Educated sellers on compliance and best practices, improving platform trust and customer experience.

• Managed stakeholder coordination and operational workflows to support business continuity and service quality.
• Delivered accurate reporting and insights to internal teams, supporting audits, training, and decision-making.
• Acted as an escalation point to resolve complex customer and partner issues efficiently.

• Delivered high-quality customer support across voice, chat, and email channels, consistently meeting SLA and satisfaction benchmarks.
• Handled escalations with a consultative, solution-oriented approach, improving customer retention and experience.
• Mentored new team members and supported performance management initiatives.